• Skip to main content
  • About us
    • Our story
    • Our user groups
    • Our partners
    • Our sustainability strategy
    • Our environmental responsibilities
    • Our social value
    • Our business responsibilities
    • Our people and culture
    • Careers
  • Products
    • EMIS Web
    • EMIS-X
    • ProScript Connect
    • PharmOutcomes
    • PHM Pathfinder Analytics
    • ScriptSwitch Prescribing
    • Apex
    • Recruit
    • Pathway
    • Partner products
    • CEMBooks emergency room
    • Hero
    • Joy
  • Healthcare
    • Integrated care systems
    • Primary care
    • Community care
    • Community pharmacy
    • Secondary care
    • Hospice care
    • Collaborative PCN working
    • Medicines Optimisation
    • Data driven transformation
    • Empowering pharmacies
    • GP IT managed service
  • Life sciences
    • Pharmaceutical industry
    • Academic research
    • Proactive care with Pathway
    • Clinical trial recruitment
    • Unlocking insights with Explorer
  • News and insights
    • Customer stories
    • News
    • Articles
    • Blogs
    • Newsletters
  • Events
  • Contact us
  • Optum Help Centre
  • To optum.com
  • Brazil
  • India
  • Ireland
  • United States
  1. Home
  2. News and insights
  3. Customer stories

Hear from our customers

Receptionist patient primary care

Customer story

Smooth transition, stronger care: making the move to EMIS Web

Read more
  • Customer stories
  • News
  • Articles
  • Blogs
  • Newsletters

Latest Customer stories

  • Strategic commissioning

    Customer story

    Strategic commissioning for weight loss services projected to save £2.15M and prevent 1,500 surgeries

    Read more
  • Woman working at pharmacy handing prescription to patient

    Customer story

    ScriptCheck helps Ashbourne Pharmacy unlock more time for patient care

    Read more
  • Receptionist at doctors sat at reception desk at computer speaking to patient

    Customer story

    Addressing waiting list health inequalities

    Read more
  • Primary Care Optimising medicines management 8

    Customer story

    How one ICB achieved a 7.4% reduction in antibiotic course length

    Read more
  • Clinician checks information on tablet

    Customer story

    Improving joined-up care with a single patient record system

    Read more
  • Nurse in home with patient community care

    Customer story

    Virtual wards allow East Cheshire NHS Trust to bring hospital-level care to homes

    Read more
  • Doctor and patient check mobile phone

    Customer story

    Faster, smarter, and more connected care for East Cheshire NHS Community Trust

    Read more
  • Community Pharmacy Supporting you every step of the way 8

    Customer story

    Driving dispensing efficiency with ProScript Connect's OPD functionality

    Read more
  • Innovating dispensing models with Script Check 8

    Customer story

    How ProScript Connect helped Islay Pharmacy to work smarter, faster and safer

    Read more
  • Practive Care petal pop replacement 1000x1000 8

    Customer story

    Building system-wide population health management capabilities

    Read more
  • Two colleagues at computer collaborating on a task

    Customer story

    Transforming care with smart signposting

    Read more
  • Female member of staff at workstation

    Customer story

    EMIS Web PCN Hub: the benefits for all stakeholders

    Read more
  • Receptionist patient primary care

    Customer story

    Smooth transition, stronger care: making the move to EMIS Web

    Read more
  • Doctor examining skin on arm of patient

    Customer story

    Game-changing skin cancer pathway saves 20,000 GP appointments in 24 months

    Read more
  • Pharmacist handing medication to patient

    Customer story

    Optimising medication safety at scale

    Read more
  • Pharmacist checks medication using tablet

    Customer story

    Newcastle pharmacy halves Pharmacy First consultation times with Digital Gateway

    Read more
  • Rochdale Health Alliance use the power of data to transform their services

    Customer story

    Rochdale Health Alliance use the power of data to transform their services

    Read more
  • Primary care reception tech

    Customer story

    Electronic prescribing frees up time and improves patient safety

    Read more
  • Developing a more holistic approach to falls prevention 8

    Customer story

    Developing a more holistic approach to falls prevention

    Read more
  • A targeted approach to solving joint pain and getting people active again 8

    Customer story

    A targeted approach to solving joint pain and getting people active again

    Read more
  • Accelerating Lincolnshires population health management journey 8

    Customer story

    Accelerating Lincolnshire’s population health management journey

    Read more
  • Investing in proactive care pays for itself 8

    Customer story

    Investing in proactive care pays for itself

    Read more
  • Delivering a more holistic and targeted approach to tackling fuel poverty 8

    Customer story

    Delivering a more holistic and targeted approach to tackling fuel poverty

    Read more
  • Pharmacist checks medication on computer

    Customer story

    From paper to digital: how EPS is streamlining prescription workflows in South Wales

    Read more
  • I Stock 1248170454

    Customer story

    How London pharmacies are increasing footfall with Patient Access for Professionals

    Read more
  • APEX Screen

    Customer story

    NHS Kent and Medway save the equivalent of over 2,000 days a year across 185 practices

    Read more
  • Team working together

    Customer story

    Award winning technology helps NIHR increase clinical trial recruitment in primary care

    Read more
  • Oxleas customer story - ePMA

    Customer story

    NHS Trust saves more than 3 hours per day whilst reducing drug spending

    Read more
  • Nurse at computer SRV

    Customer story

    Hospital pharmacists save hours every week by accessing real-time data

    Read more
  • Dr Matt Best Yelverton Surgery Devon 2 1

    Customer story

    Devon practice reports a positive boost for workplace culture after switching to EMIS-X

    Read more
  • IMG 5398

    Customer story

    Nightingale Practice alleviates pressures of capacity and demand through data driven innovation

    Read more
  • Bereavement Centre Team Photo

    Customer story

    Electronic Patient Record Viewer helping Medical Examiners and saving GPs hundreds of hours per year

    Read more
  • Primary care doctor square

    Customer story

    Support research and boost revenue with Recruit

    Read more
  • Doctor at computer screen

    Customer story

    Optimise your admin tasks like NHS Midlands and Lancashire Commissioning Support Unit

    Read more
  • Gp in practice works on computer

    Customer story

    How Docobo's Optum interface enhances patient care with remote patient monitoring

    Read more
  • Nurse sitting with a patient in a home setting viewing information on a tablet

    Customer story

    Unlocking research opportunities with Recruit

    Read more
  • Pharmacist on computer

    Customer story

    Manchester pharmacy on track to increase appointment revenue by nearly 300% with the help of Patient Access for Professionals

    Read more
  • Carlisle Healthcare South

    Customer story

    Building resilience and improving patient access

    Read more
  • Female GP

    Customer story

    Federation doubles consultation capacity using PCN Hub

    Read more
  • Pathway case study people sitting around table discussing

    Customer story

    Collaborating in the fight for Hepatitis C elimination

    Read more
  • GP with patient green cardigan

    Customer story

    Meet the Surrey practice empowering patients to take part in clinical research

    Read more
  • Primary care office admin square 01

    Customer story

    Wales practice reaps the benefits of cluster work with EMIS Web

    Read more
  • Patient grey jumper talks to nurse

    Customer story

    Practices work smarter, not harder, across Wales

    Read more
  • APEX Screen

    Customer story

    Data insights help PCN to shape services

    Read more
  • 54196437 368c 40d2 b57b 66040849cc56

    Customer story

    Pharmacy group saving hours every week after upgrading to ProScript Connect

    Read more
  • FHR Screengrab

    Customer story

    PCN transforms service model to significantly increase appointment capacity

    Read more
  • FHR Meeting

    Customer story

    “Digital is at the forefront of efficient healthcare delivery”

    Read more
  • Digitisation primary care

    Customer story

    Achieving discharge targets with electronic clinical correspondence

    Read more
  • Doctor with patient

    Customer story

    Data reporting transformed

    Read more
  • Greater Glasgow Karen Lamb

    Customer story

    Data analysis using EMIS Web helps reduce mental health waiting times

    Read more
  • Doctor at computer screen

    Customer story

    A seamless transition to EMIS Web

    Read more
  • Yorkshire pharmacist Neil Mowbray

    Customer story

    Yorkshire pharmacist reduces controlled drugs admin by 75% with ProScript Connect module

    Read more
  • Liverpool community services

    Customer story

    Faster care for patients in Liverpool

    Read more
  • GP with patient

    Customer story

    Working more collaboratively to meet patient needs and improve quality of care

    Read more
  • Community Pharmacy Square 1 2x

    Customer story

    Integrating hospital systems to improve patient care

    Read more
  • Community pharmacy 1

    Customer story

    Community pharmacy system gives pharmacists access to vital information

    Read more
  • Community Pharmacy Square 2 2x

    Customer story

    First of Type interface enabling closed loop prescribing within Acute settings

    Read more
  • Dr Farzana Hussain The Project Surgery

    Customer story

    Using technology for a better experience for both patients and staff

    Read more
  • Sector Community Pharmacy solution square

    Customer story

    ePrescribing: transforming the trust

    Read more
  • Nurse consultation with patient

    Customer story

    Increasing primary care services and extending hours for patients

    Read more
  • Nurse talks to mother and child

    Customer story

    How access to the right information can protect children at risk

    Read more
  • Primary care office admin square 02

    Customer story

    Providing joined-up care with GP Connect

    Read more
  • Pharmacist on computer

    Customer story

    Hospital pharmacy service re-design: working with robots

    Read more
  • Clinician using pc

    Customer story

    Enabling integrated MSK community services

    Read more
  • East Lancashire electronic prescribing

    Customer story

    E-prescribing software improves patient safety in East Lancashire

    Read more
  • Consultation talks to patient in hospital

    Customer story

    Transforming care from the patient's bedside

    Read more
  • Thames Hospice

    Customer story

    Top tips for making your switch to EMIS Web as simple as possible

    Read more
  • Clinician checks information on tablet

    Customer story

    Providing hospice at home services in East Cheshire with EMIS Mobile

    Read more
  • Pharmacist taking medications from shelf

    Customer story

    eMedicines Management in Mental Health

    Read more
  • EMIS Web Header

    Customer story

    Three reasons clinical services choose EMIS Web

    Read more
  • Hospice care

    Customer story

    Providing better, safer, end-of-life care to patients with complex needs

    Read more
  • Consultation talks to patient in hospital

    Customer story

    Business intelligence: handling big data in emergency care

    Read more
  • Nottinghamshire Healthcare Trust

    Customer story

    Business Intelligence - from ward to board

    Read more
  • GP at desk primary care

    Customer story

    A move to EMIS Web is supporting collaborative working in Reading

    Read more
  • Pharmacist taking medications from shelf

    Customer story

    Taking Pharmacy to the wards

    Read more
  • Nurse in home with patient community care

    Customer story

    Better-coordinated care for vulnerable patients with EMIS Web

    Read more
  • Electronic records management

    Customer story

    Eliminating lengthy processes with just one click in EMIS Web

    Read more
  • Reviewing patient health at Ayrshire Hospital

    Customer story

    Electronic records enable safer hospital care for Ayrshire patients

    Read more
  • Gp in practice works on computer

    Customer story

    Plane Trees Group Practice is freeing up more time for care with EMIS Web

    Read more
  • Patient calls doctors surgery

    Customer story

    Improving primary care access for 40% more patients each day

    Read more
  • Pharmacist checks medication on computer

    Customer story

    Electronic Medicines Management: solving pharmacy staff resource issues

    Read more
  • Muscoskeletal care

    Customer story

    Improving how South Tyneside NHS Foundation Trust manage their musculoskeletal care

    Read more
  • Hospital pharmacist Kavi Gohil

    Customer story

    Hospital medication errors halved with electronic drugs admin system

    Read more
  • Community Pharmacy Square 2 2x

    Customer story

    Supporting safe, efficient and connected prescribing across Lancashire

    Read more
  • Charles Odiase and Kevin Tombeur discussing Diabetes care with Diabetes UK Information Prescriptions

    Customer story

    Better diabetes care for thousands with information prescriptions

    Read more
  • Primary care reception tech

    Customer story

    Improving efficiencies and maximising QOF scores

    Read more
  • Clinician using pc

    Customer story

    Northern Ireland practice saving hours of time each week with EMIS Web

    Read more
  • Primary care office admin square 01

    Customer story

    Effective Practice Management: Top tips from our partners

    Read more
  • Homeless health charity Pathway

    Customer story

    Better care for homeless people with new national health template

    Read more
  • South Warwickshire GP Practice

    Customer story

    South Warwickshire GP federation transforming care for the over 75s

    Read more
  • Mother son waiting room gp practice primary care

    Customer story

    Saving time with a seamless upgrade to our patient check-in system

    Read more
  • Doctor and patient check mobile phone

    Customer story

    Dr Ian Wood on digital therapeutics & the EMIS App Library

    Read more
  • Ambulance on road

    Customer story

    Improving care outcomes for emergency departments

    Read more
  • Doctor uses tablet for automation

    Customer story

    Automated messaging improves data flows and saves staff time

    Read more
  • Pharmacist checks medication using tablet

    Customer story

    More efficient prescribing saved dozens of practices almost four hours in a week

    Read more
  • Electronic medicines management hospital pharmacy

    Customer story

    Saving time and improving safety through electronic medicines management

    Read more
  • Patient grey jumper talks to nurse

    Customer story

    Anywhere Consult - Townhill Medical Practice

    Read more
  • EMIS Haughton Medical Centre

    Customer story

    Haughton Thornley Medical Centres is engaging patients through the use of technology

    Read more
  • Receptionist patient primary care

    Customer story

    Improving care for 25,000 NHS staff and healthcare students

    Read more
  • Nurse informs patient about diabetes management

    Customer story

    Redesigning diabetes care with the patient at the centre

    Read more
  • Primary care waiting room

    Customer story

    Greater Manchester practices saving over 90,000 hours a year with patient check-in

    Read more
  • Primary care doctor square

    Customer story

    A new era of citizen health is shaping the future of care

    Read more
  • Primary Care Square 02

    Customer story

    GP practice saves up to 40 days a year with online test results for patients

    Read more
  • Secondary care Sector square 2

    Customer story

    Devising a health informatics strategy that works

    Read more
  • Row of ambulances

    Customer story

    A&E crisis: How we're helping to break the chain

    Read more
  • Woman on laptop smiling

    Customer story

    Bringing learning to life with Optum Learn

    Read more
  • Keencarepharmacy emis 19

    Customer story

    London pharmacy group gives green light to online platform

    Read more
  • Community Pharmacy Square 1 2x

    Customer story

    ProScript Connect saves pharmacist up to four hours in Care Quality Pharmacy

    Read more
  • Gp with elderly patient

    Customer story

    Electronic prescribing in mental health

    Read more
  • NHS Greater Glasgow and Clyde

    Customer story

    Providing joined-up care to over 30,000 children and teenagers

    Read more
  • Nurse with Ipad

    Customer story

    Electronic patient records

    Read more
  • Nurse with ipad hospital secondary

    Customer story

    More efficient emergency medicine across Somerset

    Read more
  • Nurse with vulnerable patient Primary Care

    Customer story

    Record sharing to improve the safety of care for vulnerable people

    Read more
  • Nurse Primary care

    Customer story

    How taking paper records digital supports a modern NHS

    Read more
  • Digitisation primary care

    Customer story

    Find out how our Lloyd George digitisation service can unlock potential for your practice

    Read more
  • GP with patient

    Customer story

    Virtual implementation enables Harpenden practice to switch to EMIS Web

    Read more
  • Urgent care ambulance

    Customer story

    Urgent care centre beats performance targets with EMIS Web

    Read more
  • Doctor with patient

    Customer story

    Tailored training supports rapid system roll out across Herefordshire

    Read more
  • Doctor at computer screen

    Customer story

    Sharing patient data between GPs and Hospice in the Weald

    Read more
  • Primary care doctor square

    Customer story

    Reducing pressure and improving patient experience using EMIS Web

    Read more
  • Nurse with patient

    Customer story

    Reducing hospital referrals by 50% for diabetic patients in Liverpool

    Read more
  • Secondary care doctor speaking to patient

    Customer story

    Record sharing revolutionises urgent care

    Read more
  • Primary care admin

    Customer story

    Sharepoint intranet connects trust systems

    Read more
  • Mike Drew East Cheshire Hospice

    Customer story

    Record sharing helps improve end of life care

    Read more
  • Primary care office admin square 02

    Customer story

    Saving time by unlocking the full potential of EMIS Web

    Read more
  • Sirona Bristol hospital

    Customer story

    Minor injuries unit saw half of all patients within an hour

    Read more
  • Louise Lumb patient Tammy Wells St Jamess Hospital community care

    Customer story

    Making time for an extra patient every day thanks to EMIS Mobile

    Read more
  • Healthcare professionals looking over laptop in hospital

    Customer story

    Tailored training and support ensures a smooth transition to EMIS Web

    Read more
  • 6f6fadc8 58ab 4c11 ae8c 3bf7b0faf647

    Customer story

    Joined-up technology enables Covid care innovation in Herefordshire

    Read more
  • Emis thames hospice2003

    Customer story

    Top tips for making your switch to EMIS Web

    Read more
  • Primary care admin tech

    Customer story

    Improving efficiencies and safeguarding for dermatology service

    Read more
  • David Turner and patient Manchester University NHS Foundation Trust

    Customer story

    “I love EMIS Mobile.”

    Read more
  • Digitisation primary care

    Customer story

    Digitisation is freeing up time and space for The Tutbury Practice

    Read more
  • Laptop

    Customer story

    Proactive management of diabetes made possible with EMIS Web

    Read more
  • Primary care reception tech

    Customer story

    Freeing up extra appointments in North Staffordshire GP Federation

    Read more
  • Liverpool diabetes clinic nurse and patient

    Customer story

    Delivering multidisciplinary care closer to home with EMIS Mobile

    Read more
  • Cheetham Hill Manchester community care

    Customer story

    Community staff making contact with 70% more patients because of EMIS Mobile

    Read more
  • Nurses Community Cardiology Service primary care

    Customer story

    EMIS Web unlocks potential for local cardiology service

    Read more
  • Nurse in home community care

    Customer story

    EMIS Mobile more than halves admin time for district nursing team

    Read more
  • Healthcare professional looking after elderly man

    Customer story

    Coldharbour Hill Surgery benefits from Lloyd George digitisation

    Read more
  • Secondary care nurse on phone

    Customer story

    Clinical requesting and reporting

    Read more
  • Primary care Sector square 03

    Customer story

    Enabling seamless working across Staffordshire GP Federation with EMIS Web

    Read more
  • Electronic records management

    Customer story

    Calderdale transforms place level access to patient data with MIG record sharing

    Read more
  • Nottingham03 IC

    Customer story

    Connected Nottingham offers safer, more efficient care with MIG record sharing

    Read more
  • Hospice Care Square 2 2x

    Customer story

    Palliative patient data that improves care across the Fylde coast

    Read more
  • Bristol Homeless Centre 19 websize

    Customer story

    MIG data in Connecting Care supports better, safer care across the Bristol area

    Read more
  • IMG 2740

    Customer story

    MIG joins up clinicians across London in COVID-19 care ‘revolution’

    Read more

Can’t find what you’re looking for?

If you can’t find what you’re looking for, please do get in touch.

Contact us
  • Links
    • Careers
    • Modern Slavery Act
    • Supplier Code of Conduct
    • Tax strategy
    • Gender Pay Gap Report
  • Contact us
    • Get in touch
    • Media enquiries
    • 0330 024 1269
  • Find us Fulford Grange,
    Micklefield Lane,
    Rawdon,
    Leeds,
    LS19 6BA
    • Get directions
  • Twitter
  • LinkedIn
  • YouTube

© 2026 Optum. All rights reserved.

  • Privacy Policy
  • Cookies Policy
  • Terms of Use
  • Terms & Conditions
  • Compliance