• Skip to main content
  • About us
    • Our story
    • Our user groups
    • Our partners
    • Our sustainability strategy
    • Our environmental responsibilities
    • Our social value
    • Our business responsibilities
    • Our people and culture
    • Careers
  • Products
    • EMIS Web
    • EMIS-X
    • ProScript Connect
    • PharmOutcomes
    • PHM Pathfinder Analytics
    • ScriptSwitch Prescribing
    • Apex
    • Recruit
    • Pathway
    • Partner products
    • CEMBooks emergency room
    • Hero
    • Joy
  • Healthcare
    • Integrated care systems
    • Primary care
    • Community care
    • Community pharmacy
    • Secondary care
    • Hospice care
    • Collaborative PCN working
    • Medicines Optimisation
    • Data driven transformation
    • Empowering pharmacies
    • GP IT managed service
  • Life sciences
    • Pharmaceutical industry
    • Academic research
    • Proactive care with Pathway
    • Clinical trial recruitment
    • Unlocking insights with Explorer
  • News and insights
    • Customer stories
    • News
    • Articles
    • Blogs
    • Newsletters
  • Events
  • Contact us
  • Optum Help Centre
  • To optum.com
  • Brazil
  • India
  • Ireland
  • United States
  1. Home
  2. News and insights
  3. Customer stories
  4. Data reporting transformed

Customer stories

Doctor with patient

Data reporting transformed

Related Content

  • Nurse sitting with a patient in a home setting viewing information on a tablet

    Customer story

    Unlocking research opportunities with Recruit

    Read more
  • Receptionist patient primary care

    Customer story

    Improving care for 25,000 NHS staff and healthcare students

    Read more
  • Primary care Sector square 03

    Customer story

    Enabling seamless working across Staffordshire GP Federation with EMIS Web

    Read more

Using EMIS Web® search and reports, NHS Stoke on Trent is now able to produce data reports in 24 hours subject to datasharing agreements with local practices.

EMIS Web has transformed data searching and reporting for 45 GP practices within NHS Stoke on Trent.

Data quality manager Neil Ryder is now able to produce data reports from his desktop in 24 hours, subject to data-sharing agreements with local practices, thanks to EMIS Web’s state of the art search functionality. It means the data quality team no longer has to spend weeks travelling around individual practices to collect data.

“We went live with the system about ten months ago, and the speed with which we can now turn round reports is quite dramatic. We have to collect data every three months for NHS Health Checks and it used to take a day to get round, on average, just five practices; now we can get results from one practice in five to ten minutes. I would estimate that it has saved our data collection time by about 90 per cent, and we no longer have to trouble individual practices with visits.”

Powerful

Neil is particularly impressed by EMIS Web’s reporting element. “It’s a lot more powerful than anything else on the market. For example, all systems let you run a search for patients with diabetes, but EMIS Web also allows you to extract and report on their latest blood pressure reading or smoking status much more easily than any other clinical system I have used. It eliminates the need to go into the record and make manual notes. You can also break down reports by elements such as age range, medications, or dosages.”

Data searches

Neil has plans for a number of data searches in future that will help improve patient care and make life easier for practice managers. For example, with agreement from individual practices, he hopes to carry out centralised searches for enhanced services data - with the potential to save each practice manager up to four hours a month on producing data reports.

I would estimate that it has saved our data collection time across the PCT by about 90 per cent, and we no longer have to trouble individual practices with visits”

Neil Ryder

NHS Stoke on Trent

  • Links
    • Careers
    • Modern Slavery Act
    • Supplier Code of Conduct
    • Tax strategy
    • Gender Pay Gap Report
  • Contact us
    • Get in touch
    • Media enquiries
    • 0330 024 1269
  • Find us Fulford Grange,
    Micklefield Lane,
    Rawdon,
    Leeds,
    LS19 6BA
    • Get directions
  • Twitter
  • LinkedIn
  • YouTube

© 2026 Optum. All rights reserved.

  • Privacy Policy
  • Cookies Policy
  • Terms of Use
  • Terms & Conditions
  • Compliance