Hero

Access into healthcare services can be challenging for patients, with long phone queues and limited appointment availability creating frustration. Hero Health offer a comprehensive digital triage and communication platform that seamlessly integrates with both EMIS Web and EMIS-X, empowering healthcare teams to triage and manage patients with ease.

Simplifying patient communication and care coordination

Within EMIS-X, Hero simplifies end-to-end communication between practices and patients — from triage to appointment booking. With secure text and email messaging, practices can connect with patients individually or in groups, with each interaction automatically logged in their electronic health record (EHR) for easy and accurate record-keeping.

Hero helps practices efficiently manage inbound patient requests, guiding individuals to the most appropriate care. Customisable online forms, self-booking options, and flexible communication tools help reduce administrative workload and improve patient access into healthcare services. 

Empowering Primary Care Networks (PCNs)

PCNs can enhance their clinical services with Hero's EMIS Web integration, enabling streamlined cross-organisational appointment booking. Patients can be invited to book directly into your PCN or Federation appointment book, improving access and ensuring patients receive care quickly. Hero also simplifies temporary patient registration, removing the need to manually trace new patients into your hub site.

Key benefits

• Triage and manage patient communication and appointments with ease.
• Improve patient access into healthcare services and care coordination.
• Deliver cross-organisational appointment booking for your PCN or Federation.