Customer stories
Accelerating Lincolnshire’s population health management journey
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About the programme
In 2022, Lincolnshire ICB and Optum agreed a three-year strategic partnership designed to accelerate progress in improving population health management (PHM) capabilities. Its aim was to create an environment that would support high quality decision-making, efficient resource allocation and robust evaluation.
Over this period, Optum experts operated as a seamless extension of the ICB programme team helping it to deliver rapid progress in improving its data infrastructure, building intelligence capabilities, and creating the cultural and leadership foundations for change across the whole integrated care system (ICS).
c. 815,000 registered population size across Lincolnshire ICS
100% population coverage achieved within just 10 months
What we delivered
Connecting data and people
- Created a linked data set covering the entire ICS population in under 10 months, including managing all information governance and licensing requirements.
- Designed a suite of analytics tools to help service managers to identify key cohorts, forecast potential value of new interventions, and gather practical insights and intelligence.
- Delivered extensive training programmes for analysts, primary and secondary care professionals, and commissioners across the system.
Supporting system leadership
- Co-developed a new strategic segmentation model to create a shared understanding of population needs and how services can support them.
- Provided ongoing executive coaching and development to help embed PHM as an integral leadership practice.
- Created a Culture Compact to define a common set of values and behaviours to allow stronger collaboration between organisations.
Transforming care planning and delivery
- Supported ICS strategic priorities with a range of high impact projects, including support for frailty, high-intensity users, and personalisation programmes.
- Developed sophisticated forecasting and evaluation tools which uses linked data to predict and measure the impact of new interventions.
- Worked with ICB executive teams to begin applying core PHM tools and intelligence against all key strategic planning objectives from 2024/25 onwards.
Having a fully costed, linked data model will be transformative for Lincolnshire, helping us shift resources toward proactive and preventative interventions and challenging everyone to think, act and work differently. The strategic partnership with Optum has been crucial in providing the continuity of support and expertise to embed these new ideas and disciplines in a sustained and organic way.”