Customer stories
Haughton Thornley Medical Centres is engaging patients through the use of technology
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Haughton Thornley Medical Centres look after 12,500 patients across two sites. Having such a large patient list size means that both sites need to run as efficiently as possible to provide each patient with the best possible care.
Through the use of Patient Access, the team can keep patients up to date with their health records, which they’ve found helps to reduce long queues at reception and on the phone. In fact, they’re one of the only practice groups in the UK to offer patients access to everything online. Patients are able to view everything online, from test results to consultation notes, including what the doctor or nurse has written, and information on the practice website. This helps them develop a better understanding of their health. It’s also helped patients take greater control.
“I have a feeling of control of my information so I’ve been able to look after myself. I’ve been able to know that I’m doing the right things.”
Each centre is also making appointments more accessible for patients who find it difficult to get to either of the physical practice sites. Through the use of video consultations, patients can have a consultation with their doctor from a location that’s more convenient for them. And with the visual video feed, clinicians are still able to see the patient to identify the problem.
“The feedback I’ve had from patients is that they really enjoy the video consultation. They’ve been very successful and patients say they would definitely use it again. It’s really opened my eyes to what can be done.”
But technology isn’t just improving things for the patients at the practices. It’s also helping the staff by making their jobs easier and freeing up more of their time so that they can go above and beyond to provide better care and support.
“It’s a lot quicker and a lot easier, but it also allows us to spend more time with patients”