In the modern digital era, there is growing demand for fast, convenient access to services, and healthcare is no exception. Both patients and clinicians are seeking technological solutions that enable easy access, save valuable time and support decision making.
The NHS recognise the fundamental need to ensure that patients, particularly in Primary care settings, have “more control over the care they receive and more support to manage their health”. Empowering patients to manage their health enables direct access to the most appropriate care, and alleviates unnecessary pressures on the NHS.
One solution that can help meet demand is a digitally enabled ‘front-door’, providing digital-first access to healthcare services. With technologies that help patients to self-serve, services from medical advice, appointment booking and triage, through to consultations, prescriptions and ongoing support, can all be accessed online. Equipped with easy access to appropriate services, patient outcomes are improved, and clinicians can deliver “longer and richer face-to-face consultations where patients want or need it”.
We’re supporting the NHS to deliver a Digital Front Door with a suite of fully integrated, interoperable systems that not only enhance patient services, but support a shared responsibility for health.
GP Web Solutions
With GP Web Solutions, we’ll help your practice build digital first website integration to enable your patients to access services online. With ongoing support from the EMIS Health team, this product improves workflow management, enabling practices to work more efficiently and provide better customer service.
Accessible both online and via the app, Patient Access provides personalised digital access to primary care, community pharmacy and wellbeing services. Patients can book and cancel appointments, order repeat prescriptions and request wellbeing services, all from the convenience of their device. Our patient.info, online consult and video consult services are also all integrated within Patient Access. This digital solution alleviates pressure on practice receptionists, and reduces DNA rates.
Our digital first patient triage service, Online Consult supports improved practice access and encourages more personalised care delivery. With clinically supported information that helps patients to identify their healthcare needs, practices benefit from a reduction in unnecessary appointments and patient waiting times, whilst patients are taken directly to the service they need.
Leveraging digital capability, Video Consult enables patients to conveniently connect with their GP whenever and wherever needed. A key component of the NHS Long Term Plan, not only does this solution relieve pressure on practice waiting rooms, but it allows clinicians themselves to deliver care remotely.
With online access via web or app to clinically curated content, patient.info empowers patients with a wide variety of information on health conditions and wellbeing topics. Providing self-service access to reliable information and advice can alleviate pressure on NHS services, and give patients a quick and convenient pathway to manage their own health.
Our App Library connects patients to digital tools that support them to be more involved in managing their own health and chronic conditions. This not only meets patient expectations for digital solutions, but frees up appointments and pressure on services by providing a more tailored means to accessing information and support.