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April 2026 newsletter
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In our April newsletter, we’re sharing the latest updates, learning opportunities and product developments. You’ll find a recap of the EMIS National User Group Conference 2026, including next steps for accessing session recordings and sharing feedback to help inform future events. This issue also highlights upcoming and on‑demand learning, from our practical webinar on getting GP practices AI‑ready, to recordings exploring EMIS Scribe, ambient voice technology and data integrity. Alongside this, we’re sharing recent enhancements across EMIS Web®, EMIS‑X® and ProScript Connect®, including Medicines Manager for repeat prescriptions and improvements to original pack dispensing. You can also read our case study on driving health equity with the Locality Improvement Framework.
EMIS National User Group conference 2026: thank you for joining us
Thank you to everyone who joined us at the EMIS NUG Conference 2026 and helped make it a great success. It was fantastic to see the primary care community come together to share best practice, insights and achievements. Session recordings will be available soon for EMIS NUG members. If you’re not yet a member, you can sign up to access these and other exclusive benefits. We’d also welcome your feedback to help shape future EMIS NUG conferences and we hope to see you next year.
Click here to sign up.
Click here to share your feedback on the event.
How to get your GP practice AI ready
AI-enabled tools such as ambient scribing are gaining momentum in primary care — but adopting them safely and in line with national expectations is essential.
This upcoming webinar provides a practical walkthrough of what GP practices across England and Wales need to do before bringing AI into everyday clinical use.
Taking place on Wednesday 13 May, 12:30 – 13:30, the session explores:
- AI guidance from NHS England and NHS Wales
- Clinical safety and governance requirements
- Data protection and DPIAs
- What good AI implementation looks like in real-world practice.
Click here to register today.
Save time dispensing repeat prescriptions with Medicines Manager
Managing repeat prescriptions between the pharmacy and GP surgery can be time-consuming, manual and open to delays.
Medicines Manager helps simplify the process by allowing you to electronically add repeat medication requests directly into the EMIS Web® GP workflow, all from within ProScript Connect®.
With Medicines Manager you can:
- Cut down manual data entry and paperwork
- Reduce reliance on printing, emails and phone calls with EMIS Web GP surgeries
- Free up more time to focus on patient care
Medicines Manager works seamlessly with ProScript Connect to help your pharmacy work smarter, not harder.
Click here to find out how Medicines Manager can benefit your pharmacy.
Ensuring data integrity in AI: introducing EMIS Scribe — Watch the recording
Our recent webinar explored how EMIS Scribe — the first seamless, AI‑powered ambient scribe for EMIS‑X® and EMIS Web® — helps protect data integrity as AVT and large language models become more common in clinical workflows.
Catch up with the recording to see how EMIS Scribe:
- Safeguards data integrity with built‑in governance
- Produces structured notes with SNOMED‑CT coding
- Improves record quality with embedded safety checks
- Delivers higher accuracy than standalone AVT tools
Click here to watch the recording.
We want to hear from you!
Your feedback helps us improve EMIS Web® and EMIS-X® so they better support how you work, reduce admin burden and make everyday tasks easier.
It only takes a few minutes, but your insight helps shape future improvements.
Click here to give your input.
Save time and reduce errors with EMIS-X and EMIS Web
As GPs, we know how much time can be spent retyping information and the risk that comes with incorrect data entry. In this short video, Dr. Krishna Vakharia, Chief Medical Officer at Optum and an NHS GP, shares how EMIS-X® makes it easier to copy and paste data straight into EMIS Web®.
From consultations and investigations to blood results and referral details, you can pull everything together quickly and accurately — without relying on memory or duplicating work.
Click here to watch the short 2 minute video.
Click here to explore Krishna’s full EMIS-X video series to discover more time saving tips.
Improved original pack dispensing with ProScript Connect
Original pack dispensing (OPD) has been available to ProScript Connect® customers across the UK since last year, supporting legislation in England that allows pharmacists to apply professional judgement when dispensing eligible prescriptions.
Since launch, we’ve enhanced OPD to better support day‑to‑day workflows. Clearer indicators and timely automated prompts make it clear when a medicine can be safely dispensed as an original pack, reducing guesswork and unnecessary handling.
“The OPD workflow works really well. The automatic prompts appear exactly when needed, so nothing gets missed.”
- Ken Lee, Pharmacist and Branch Manager at Garretts Pharmacy
By removing guesswork at the point of supply, OPD helps pharmacy teams dispense safely, efficiently and with confidence.
Need support using OPD?
Click here or search KB5004165 on the Optum Help Centre for clear guidance and support.
Shaping the future of clinical AI: Why integrated AVT is key to data integrity
Ambient voice technology has the potential to reduce documentation time during GP consultations — but its success depends on how closely it aligns with the clinical system.
In our latest blog, we explore why ambient AI must support existing GP workflows to protect data integrity, enable accurate coding and maintain trusted patient records. When voice technology fits naturally into day‑to‑day practice, it helps clinicians focus on patients rather than screens.
Click here to read the blog.
Feature focus: document management in EMIS-X
In the second month of our feature focus series, we’re continuing to highlight valuable features across our systems that help simplify everyday tasks, save time and support better patient care. This month, we’re placing the spotlight on document management.
GP practices handle a huge volume of inbound documents every week — from discharge summaries and referral responses to lab results. With EMIS‑X®, document management is designed to work alongside your workflow, not against it.
Using document management, you can:
- View documents side‑by‑side with the patient record and consultation using the companion app
- Attach and edit documents without leaving the care record
- Reduce clicks, screen‑switching and cognitive load
By keeping documents and clinical information visible at the same time, EMIS‑X helps busy practices work faster, stay focused and save valuable time every week.
Click here to find out more about document management EMIS-X.
How do we turn the ambition of neighbourhood health into everyday reality?
Our latest blog, ‘reimagining neighbourhood health’, reflects on a national simulation that brought together leaders and teams to explore what truly enables neighbourhood working to succeed. The experience highlighted that lasting transformation depends as much on culture, confidence and collaboration as it does on technology.
Participants saw first‑hand how shifting away from silos, embedding citizens as active partners and adapting processes around real need can unlock better outcomes for communities. The challenge now is translation — moving from insight to action and from simulation into sustained practice.
Click here to read the blog.
Driving health equity with the Locality Improvement Framework
By combining population health analytics with strong local collaboration, Staffordshire and Stoke‑on‑Trent ICB is delivering targeted interventions to reduce health inequalities. Early obesity prevention work in Tamworth is already improving outcomes and generating projected annual savings of £49k.
Click here to read the case study.