aql’s SMS messaging service

Reaching patients quickly and personally — while managing high volumes of calls — can be time-consuming and inefficient. Many pharmacies need a simple way to send and receive messages, without adding to their workload.

aql’s two-way SMS platform offers a simple and efficient solution that reduces admin, improves communication and helps patients to stay informed — all fully integrated with ProScript Connect®. In 2024 alone, aql’s SMS messaging service delivered over 10 million messages for over 350 pharmacies in the UK.

Increase productivity in your pharmacy

With aql’s two-way text messaging platform, you can easily stay in touch with patients, whether you're sending general updates, appointment reminders or bulk messages. By reducing the time spent on admin, your team can focus on delivering patient care, whilst ensuring patients receive important information promptly.

Fully integrated with ProScript Connect, messages can be sent with a single click. Customisable templates further enhance efficiency, making day-to-day communication faster and more consistent.

Reach every patient with secure voice messages

With aql, you’ll also have access to text-to-speech functionality, allowing texts to be delivered as voice messages and promoting accessibility for all patients. As a regulated and accredited ISO 27001 telecommunications provider and GSMA member, aql ensures your messages are delivered securely. All data is hosted in the UK, giving you and your patients confidence that their information is protected and handled with the highest standards of privacy and security.

Key benefits

• Save time by reducing admin and manual patient follow-ups, enabling more time for patient care
• Enable quicker prescription collections for patients whilst also reducing stockpiling
• Improve patient satisfaction with timely, personalised communication
• Facilitate a centralised forum for group pharmacies ensuring simple, cost-effective communication