Sector | Community Care

Empowering care closer to home

Community care is at the heart of the NHS’s vision to move more care out of hospitals and into local settings. We help community organisations deliver safe, connected, and efficient care — wherever and whenever patients need it.

With the right technology, healthcare teams can work seamlessly across care settings, access vital patient information in real time, and use data to improve outcomes. That means fewer hospital admissions, reduced pressure on services, and better experiences for patients and clinicians alike.

How we help

With nearly 40 years of experience in healthcare technology, we provide trusted solutions to 37 NHS trusts, helping thousands of community healthcare professionals deliver safe, high-quality care.

As a clinically led organisation, we work closely with healthcare professionals to ensure our technology meets real-world needs — helping teams work smarter, not harder.

Provide connected, high-quality care

Great patient care starts with access to the right information at the right time. We help community teams view and update shared electronic patient records alongside primary, acute and specialist services.

See the full picture

Real-time access to up-to-date medications, history, and care plans for safer, more informed decision-making.
Save time

No need to chase for patient information. Everything is in one place.
Improve patient interactions

Having the latest details at hand means better conversations with patients and colleagues.

Deliver safe, efficient mobile care

Community healthcare happens outside traditional clinical settings — in patients’ homes, care facilities, and remote locations. Our mobile solutions ensure clinicians can securely access and update records on the go.

Deliver safer care

Check medications, allergies, and care plans at the point of care.
Reduce admin

Update records in real time, rather than waiting to return to base.
Improve patient engagement

Make more informed clinical decisions in the moment, enhancing trust and communication.

Use data to improve patient outcomes

By understanding patient needs at a population level, community teams can proactively target care where it’s needed most. Our solutions help teams:

Identify high-risk patients

Ensuring early intervention to prevent deterioration.
Reduce hospital admissions

By delivering proactive care and managing conditions more effectively.
Plan services based on real-world data

Ensuring the right support is in place for different patient groups.

Manage capacity and support virtual wards

Community services play a vital role in reducing hospital pressures. Virtual wards enable patients to receive hospital-level care in their own homes, improving outcomes while freeing up NHS resources.

Faster hospital discharge

Ensuring patients can leave hospital sooner with the right support in place.
Better patient outcomes

Enabling recovery in familiar surroundings while maintaining clinical oversight.
Reduced elective care backlog

Freeing up hospital beds for those who need them most.

Support

Around the clock support for around the clock care

Because the NHS never stops, our expert support team are on hand 24 hours a day, every day, so that you can get the help you need to keep delivering care. 

Through the Healthcare User Group (HUG) you'll also benefit from shared peer-to-peer learning. You’ll have the opportunity to share best practice and product knowledge with other teams and to shape the future of our products.

Products

Tailor your experience

View all products

System

EMIS Web

Deliver joined up, integrated care with our market leading clinical system.
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Product

Explorer

Explorer delivers self-service business intelligence by enabling you to query, explore and analyse data to optimise healthcare delivery.
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Product

Medical Interoperability Gateway (MIG)

Connecting you to real-time patient data from any care setting.
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Product

Outcomes4Health

Supporting the management, delivery and reporting of commissioned services.
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Product

Shared Record Viewer

Requires Medical Interoperability Gateway (MIG)

Shared Record Viewer is a secure, independent browser-based portal that provides instant access to Medical Interoperability Gateway.
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Feature

Service Discovery Locator

Requires Medical Interoperability Gateway (MIG)

The Service Discovery Locator is an online directory which identifies patient data from organisations which are connected to the Medical Interoperability Gateway (MIG).
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Feature

Instant messenger

Requires EMIS-X

A secure instant messaging tool for quick, reliable team communication across sites and remote working.
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Feature

Clinical views

Requires EMIS-X

Quickly and easily access and view key patient info at the point of care.
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Extra

Bed Management

Requires EMIS Web

Our Bed Management solution allows you to easily manage patient flow from admission to discharge.
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Extra

Mayden iaptus (IAPT) Dataset

Requires Medical Interoperability Gateway (MIG)

Providing access to real-time data from psychological therapy services.
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Extra

Detailed Care Record

Requires Medical Interoperability Gateway (MIG)

Detailed Care Record provides you real-time access to primary care records.
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Extra

Adult Social Care Dataset

Requires Medical Interoperability Gateway (MIG)

Provides a real-time view of social care data from the Liquidlogic Adults' Social Care System
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Extra

Document Services

Requires Medical Interoperability Gateway (MIG)

Securely, send and receive electronic documents.
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Extra

Community, Children's and Mental Health Dataset

Requires Medical Interoperability Gateway (MIG)

Datasets from Access Rio EPR, designed to provide a more comprehensive view of a patient's medical history.
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Extra

Acute Dataset

Requires Medical Interoperability Gateway (MIG)

Provided by Telelogic and giving you access to real-time data from acute services.
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Extra

EMIS Web Journal View Datasets

Requires Medical Interoperability Gateway (MIG)

Providing access to real-time patient data, displaying a 12 month timeline of all encounters and observations from EMIS Web.
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Extra

End of Life Datasets

Requires Medical Interoperability Gateway (MIG)

Providing access targeted, real-time medical information about a patient’s end of life care plan to make informed decisions.
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Extra

Care Plan Datasets

Requires Medical Interoperability Gateway (MIG)

Our Care Plan Datasets support a range of complex care needs.
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Extra

Special Patient Notes Dataset

Requires Medical Interoperability Gateway (MIG)

Providing access to real-time Special Patient Notes data from EMIS Web.
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Extra

EMIS-X Mobile

Requires EMIS Web

Access all core elements of EMIS Web quickly and securely with the EMIS-X Mobile app, enabling you to provide more informed care across your community.
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Partner

Civica Scheduling

Caseload management software for community services.
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Partner

Isla Care

Isla is a powerful digital pathway platform for healthcare providers to support patients throughout their care journey.
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Partner

eKare inSight

A mobile wound management system that gives clinicians the ability to capture imagery, measurements, assessment and treatment data at the point of care.
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Partner

DrDoctor

A patient engagement platform delivering the future of healthcare by moving clinically relevant patient interactions online.
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Partner

Orion Health Amadeus

Connects data from multiple systems into a single shared care record for multidisciplinary and integrated care.
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