Medical Messenger

Cost effective

Patient data is pulled directly from EMIS Web, your chosen contact list is then categorised and messaged using the most cost effective method - email and text is used for as many patients as possible, with the remainder contacted by post.

Confirmation and appointment reminders can be sent in bulk or individually, and by appointment type.

Full audit trail

QIFF, QAIF and QOF Points, are automatically added as part of the General Medical Services (GMS) contract. Points are awarded for texting patients concerning:

• Blood pressure checks
• Flu clinics
• Asthma clinics
• Customer satisfaction surveys
• Child vaccinations
• Diabetic clinics

Snowmeds Medical Messenger read codes are inserted into the patient's notes, giving a full audit trail of your communications.

Efficient contact methods

The changes to NHSmail has affected the availability of free texting for some surgeries. Medical Messenger gives you the same functionality as texting using the patient’s email address, and they can choose their preferred method of contact.

VC Smart Mail, a secure online pay-as-you-go postal service, allows you to manage all your letters from your desktop: Upload your letter content and address list, the system does a mail merge, confirms the price, and gives you the option to send and choose postage class. Each letter costs less than a stamp and all the manual admin is done for you.

If you would like to find out more about Medical Messenger or have any questions, please contact us below. Please note all enquires will be forwarded to the partner and will not be responded to by Optum (formerly EMIS).

Key benefits

• Reduces unnecessary communication and administration costs.
• Improves patient engagement and service.
• Increases efficiency and minimises unanswered calls.