September newsletter 2022

Our September newsletter is packed full of helpful hints and tips to prepare you for the winter season.

Supporting you this flu season

With the winter months fast approaching, we’ve collated our key guidance and resources to help support you this flu season.

Primary care information

Is our health paying the price for the cost of living crisis?

As the cost of food, energy, and fuel skyrockets in the UK, it's becoming more difficult to protect our mental and physical well-being. This article from our Patient Team looks at how the cost of living crisis is already affecting our health and what practical tips can help us protect ourselves.

Read the whole article

Reminder: Patient Access now available with NHS login

NHS login is now available for patients registering for Patient Access. Patients will be able to register online, then verify their identity online rather than attending at the practice with ID.

Existing Patient Access users can also use NHS login to access their account.

More information is available on EMIS Now

Upcoming events

The Pharmacy Show

16-17 October 2022, NEC Birmingham

The Pharmacy Show is the major gathering for the Pharmacy Professionals of the sector for over a decade. This event will champion the Pharmacy Profession and invites all Pharmacy Professionals to come together for two days of education, networking opportunities and conversations.

You'll find us on stand H35, come say hi and check out our latest updates, products and solutions. Speak to our team to find answers to your everyday challenges and questions.

EMIS Web Training Webinars

Don't forget, if you have missed a session, we've got you covered! All the sessions are recorded and available to view on our recorded sessions page.

Watch our recorded sessions

Hints and tips

Some patients may accidentally be registered twice on EMIS Web. The patient may forget that they have already registered and register again, or they may have changed their name and not informed the practice. Whatever the reason, we have full instructions (including videos) on how to resolve duplicate patient records.

Resolve duplicate patient records in EMIS Web

Product updates

Primary care

Our new feature, Consultation Write Back is now fully available, please speak with your account director.
Consultation Write Back functionality launched last month and enables a copy of a consultation to be automatically written back into a patient’s registered GP record in seconds when they’re seen at another EMIS Web organisation.

Assistant - coming soon

Assistant, going into pilot soon, is a new companion app to EMIS Web. Launched from EMIS Web, Assistant can be used for instant messaging, to show useful clinical information, and to view the latest news and updates with single sign-on to EMIS Now content. Find out more on EMIS Now.

Wales

We've added an update which allows this new eMed3 fit note form to be emailed to patients once the form has been completed and signed. These updates will make the process quicker and easier for practices. We've now completed two updates for Wales as well as a Welsh language version.

Community

EMIS Mobile

EMIS Mobile iOS version 6.3 is currently in public beta and will be released live very soon, introducing new functionality such as ‘add a care plan’ as well as some bug fixes and support for iOS 16.
EMIS Mobile Android version 6.4 is also currently in public beta and will be released in October, introducing new functionality such as Body Maps (to highlight areas of concern after a consultation) as well as some bug fixes and support for Android 13.

Urgent and emergency care

Symphony

The latest patch for Symphony 3.1 is now available and provides the following new enhancements:
- Active Directory - now supporting configurable user name combinations
- Chromiuim based browsers support
- Symphony web viewer
- Departmental dashboards

Please contact your account director for further details.

Finally, a quick reminder that our new product roadmaps are now available, please speak to your account director for more information.

Primary care contacts

We want you to be able to contact us easily so here is a reminder of all of the ways you can get in touch.

The contact number for our GP England Service Desk team is 0330 024 1270.
Use the dedicated Live Chat function on EMIS Now to speak to our Service Desk about any technical queries you might have.
Log a case with our Service Desk via EMIS Now for our analysts to investigate.
Find contact details for your regional EMIS Account Director.