Optum | March 2025 | Newsletter

The clocks have gone forward, bringing not only spring, but our latest newsletter.

The transition to a new season also brought about exciting changes for EMIS, on Monday 17 March, EMIS became Optum. This change brings together two leaders in healthcare innovation. EMIS’s expertise in enabling the NHS to deliver integrated care through technology, combined with Optum’s global leadership in advanced analytics and medicines optimisation, makes us uniquely positioned to drive meaningful change. Together, we’re supporting the NHS’s vision for a more connected, efficient, and effective healthcare system — helping people live healthier lives and making health and care systems work better for everyone.

Watch the video about this change here.

Find out more about EMIS becoming Optum.

NHS Kent and Medway save over 2,000 days a year

NHS Kent and Medway Integrated Care Board’s (ICB) Primary Care Team has seen significant efficiency gains since they started using Apex Contract Manager. Building on the success of Apex in optimising capacity and demand planning, the rollout has saved up to 2,220 days per year across 185 practices—valuable time that can now be redirected to patient care. To read the full customer story, click here.

Practice alleviates pressures of capacity and demand through data driven innovation 

Nightingale Practice in East London has found innovative ways to work more efficiently while maintaining excellent patient care. By leveraging Apex to harness data from EMIS Web, they’ve developed a successful strategy to manage capacity and demand more effectively. The approach has been so impactful that it’s now being rolled out to practices across North East London. To read the full customer story, click here.

MYS reports are now available in PharmOutcomes 

We’re making it even easier for pharmacists to reimburse their MYS (Manage Your Service) claims for national services.  

With seamless access to detailed reports, pharmacists can now easily track the claims sent by PharmOutcomes to MYS on their behalf. These reports are organised by service type, such as Hypertension Case Finding service and Pharmacy First, making it simple to download the necessary information. This streamlined approach ensures a smoother reimbursement process and reduces the need for helpdesk queries or calls. 

These reports can now be accessed via the “Claims” tab on the PharmOutcomes page. Find out more about the MYS claims reports here. 

Updates to Patient Access for Professionals   

We’ve improved Patient Access for Professionals with new features designed to support your pharmacy.   

What’s changed?   

An alert banner that notifies you of pending actions for appointments from the past 12 months. This feature streamlines reimbursement by allowing you to update and recover payments for services already performed but not yet updated in the booking system. Simply click the link within the banner to take you to the appointment that needs updating.    
We’ve also introduced a date picker to the booking calendar, enabling seamless navigation between years and months, allowing you to view previous appointments without endless scrolling.

To find out more about the new Patient Access for Professionals features, please click here.

The power of data: How proactive care can help reduce waitlists

Our latest blog explores the role Population Health Management (PHM) can play in helping the NHS tackle the elective care backlog and in turn, help patients ‘wait well’ by proactively managing their health and wellbeing while they wait for treatment. Click here to read the blog.