Free video consultations to help GPs tackle coronavirus spread

13 Mar 2020

Four thousand GP practices will be able to offer video consultations to millions of patients from today (13 March 2020) in a major initiative to help tackle the spread of coronavirus.

Potentially up to 35 million people could consult their GP by video, accessing the service via the free Patient Access app.

The emergency action from EMIS Health will see it mobilise the quick release of video consultation software across its EMIS Web clinical system, used by 4,000 practices in England.

The aim is to help GPs reduce the number of visits to surgeries – preventing the risk of practice closure and ensuring vital GP services remain in place.

The Video Consult service will be provided at no cost to practices for a temporary period (12 weeks) and online training and support materials will be given.

“This a major initiative that will provide practical support for thousands of GPs – caring for around 35 million patients – during this escalating situation.”

Dr Shaun O’Hanlon, EMIS Group chief medical officer

Dr Shaun O’Hanlon, chief medical officer at EMIS Group, said: “While some practices are already using video consultations, most are not. By rolling out the software across our whole EMIS Web user base, we are making the technology available to any practice that wishes to use it. There are very clear benefits for GPs, practice staff and patients.”

EMIS Health will be running a webinar to brief all surgeries and help with rapid deployment of the technology, which will be available to watch back on EMIS Now for anyone who couldn’t make the scheduled time.

If practices switch on the service, patients can book video appointments via the Patient Access app on their mobile phone or computer.

Patients can access video appointments by registering and linking to their EMIS practice via Once their practice has enabled video appointments they will be able to book in the appointments section of the app.

More information for GPs on the initiative can be found on EMIS Now.