Surgery Connect is a future-proof, secure GP telephony solution providing better service for both staff and patients.
Based on contact centre technology, Surgery Connect scales so that it can be deployed at a single practice, through multi-site groups up to hubs, extended hours and emergency groups.
Integration with EMIS Web allows patient identification before calls are answered with the option of self service. Single-click calls, video consultations and SMS messages make consultation and triage seamless.
EMIS Web integration:
• patient identification
• self-serve callbacks, appointments and cancellations
• secure call recordings linked to patient record
• single sign-on using smart card
• video consultations.
• unlimited phone lines and call queues
• skill-based routing including hub working
• wallboard and detailed reporting
• automated messages for queued patients
• mobile phone back-up.
• developed with GPs and practice managers
• excellent UK-based customer support
• full information governance (IG) compliance
• all-inclusive rental model
• highly rated by our customers.