Surgery Connect

A hosted phone system that’s been designed specifically for your surgery.

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Features and benefits

  • Support patients by allowing them to easily cancel or confirm appointments.
  • Measurably reduce expensive DNAs.
  • Improve data quality and ensure a high level of compliance.
  • Cut costs by saving time on administrative tasks.
  • Meet national targets and goals.
  • Save staff time by alleviating lengthy call queues.

Improving practice efficiency and the patient experience

Specifically designed for your GP practice, Surgery Connect is a hosted phone system that gives you the flexibility you need to improve your efficiency and create a better patient experience.

From helping you to reduce DNAs to improving data quality and compliance, it comes with a range of features that help you to meet your targets – like those outlined in the Five Year Forward View.

EMIS Web integration

With five modules that integrate with EMIS Web, you can measurably reduce overall costs by minimising time spent on administrative tasks and calls.

  • Patient ID identifies patients and the purpose of their call before they speak to staff, providing those answering the calls with detailed information on answer.
  • Cancel Now allows patients to use SMS or voice communications to cancel appointments without speaking to reception. Cancellations are then automatically processed in EMIS Web.
  • Confirm and Remind uses two-way SMS and voice calls to request patients to confirm their upcoming appointment attendance.
  • Triage Assist is an intelligent and economical outbound patient triage system that allows clinicians to start telephone triage sessions from within EMIS Web.
  • Recording Tracker associates call recordings and text messages with the relevant patient record for quick and secure future access.

Continuously improved

Surgery Connect and its integration with EMIS Web is continuously reviewed and developed. Not only that, but user feedback is also used to highlight additional features that will further improve the efficiency of your surgery’s telecoms system. 


Please note all enquiries are passed directly to the partner and will not be responded to by EMIS Health.

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