• Skip to main content
  • About us
    • Our user groups
    • Our partners
    • Our sustainability strategy
    • Our environmental responsibilities
    • Our social value
    • Our business responsibilities
    • Our people and culture
    • Careers
  • Products
    • EMIS Web
    • EMIS-X for GPs
    • ProScript Connect
    • PharmOutcomes
    • PHM Pathfinder Analytics
    • ScriptSwitch Prescribing
    • Apex
    • Recruit
    • Pathway
    • Partner products
    • CEMBooks emergency room
    • Hero
    • Joy
  • Healthcare
    • Integrated care systems
    • Primary care
    • Community care
    • Community pharmacy
    • Secondary care
    • Hospice care
    • Collaborative PCN working
    • Medicines Optimisation
    • Data driven transformation
    • Empowering pharmacies
    • GP IT managed service
  • Life sciences
    • Pharmaceutical industry
    • Academic research
    • Proactive care with Pathway
    • Clinical trial recruitment
    • Unlocking insights with Explorer
  • News and insights
    • Customer stories
    • News
    • Articles
    • Blogs
    • Newsletters
  • Events
  • Contact us
  • Help Centre
  • To optum.com
  • Brazil
  • India
  • Ireland
  • United States
  1. Home
  2. News and insights
  3. News
  4. How the customer experience is uniting human interaction with tech touchpoints

News

Holding phone

How the customer experience is uniting human interaction with tech touchpoints

Friday 13 May 2022

Related Content

  • August Newsletter header 8

    Newsletter

    August 2025 newsletter

    Read more
  • Hand Wash

    News

    COVID-19 Response

    Read more
  • Carer looking after elderly woman

    Blog

    Primary care's vital role in transforming clinical research

    Read more

In a roundtable discussion with Raconteur, our Chief Operating Officer, Bob Brown, discussed how building stronger digital customer connections has been a core focus for businesses, including EMIS, throughout the pandemic.

Read the full article on The Times online.

  • Links
    • Careers
    • Modern Slavery Act
    • Supplier Code of Conduct
    • Tax strategy
    • Gender Pay Gap Report
  • Contact us
    • Get in touch
    • Media enquiries
    • 0330 024 1269
  • Find us Fulford Grange,
    Micklefield Lane,
    Rawdon,
    Leeds,
    LS19 6BA
    • Get directions
  • Twitter
  • LinkedIn
  • YouTube

© 2026 EMIS. All rights reserved.

  • Privacy Policy
  • Cookies Policy
  • Terms of Use
  • Terms & Conditions
  • Compliance