System | Symphony

A system for all urgent care settings

Symphony® is the market leading clinical system for urgent and emergency care, supporting patient management, tracking and clinical workflow. By providing busy teams with the information they need at the point of care, Symphony enables faster, safer and more efficient working.

Electronic appointment booking functionality enables the NHS 111 service to book directly into multiple departments and the built-in GP Connect Viewer provides access to patients’ GP record. These work together to move patients quickly through urgent care and avoid funnelling all pathways through the emergency department.

Supporting same day emergency care

Symphony supports same day emergency care, allowing patients to be assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, sent home the same day.

Custom tracking grids support each department’s workflow, ensuring that important information follows patients as they move between teams. This improves patient safety, reduces the reliance on paper, and enables more efficient working. The enhanced clock functionality also tracks patients’ total time in the system, with options to pause or stop the timer if needed.

Improved integration for more joined-up working

System integration and interfacing with other clinical systems provides secondary care clinicians with access to a higher quality of data and a wider real-time view of their patients’ information. This allows them to make more informed, accurate and safer clinical decisions. It also supports joined-up care, improves communication, saves time and reduces the risk of data entry inaccuracies.

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Symphony will help you to…

Increase efficiency

Increase efficiency with direct appointment bookings from NHS 111 and 111 online.

Improve safety

Improve clinical safety with real-time access to patients’ GP records at the point of care.

Share expertise

Improve communication with other departments through system interoperability.

Features and extras

Enhance your Symphony experience

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Extra

Child Protection Information Sharing

Requires Symphony

Child Protection Information Sharing (CP-IS) is integrated with our emergency care solution, Symphony, to help identify and protect children who arrive at the emergency department.
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Extra

eDischarge

Requires Symphony

Improve efficiency for discharging patients, saving time and freeing up resources.
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Extra

GP Connect Viewer

Requires Symphony

GP Connect Viewer enables Symphony to provide clinical staff direct access to a patient's GP Record.
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Market-leading training and support

We’re committed to helping you get the most out of our products and solutions.

Optum Help Centre

Access product guidance and expert support via Optum Help Centre.
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Optum Learn

Our digital learning platform provides round the clock access to the latest interactive training resources.
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News and insights

Keep up to date with what’s going on with Symphony

Article

Emergency department overcrowding: The importance of situation reporting

Article

Managing departments
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Article

Managing patients: Seeing all the data
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Article

Scheduling demand from within the emergency department
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