• Skip to main content
  • About us
    • Our story
    • Our user groups
    • Our partners
    • Our sustainability strategy
    • Our environmental responsibilities
    • Our social value
    • Our business responsibilities
    • Our people and culture
    • Careers
  • Products
    • EMIS Web
    • EMIS-X
    • ProScript Connect
    • PharmOutcomes
    • PHM Pathfinder Analytics
    • ScriptSwitch Prescribing
    • Apex
    • Recruit
    • Pathway
    • Partner products
    • CEMBooks emergency room
    • Hero
    • Joy
  • Healthcare
    • Integrated care systems
    • Primary care
    • Community care
    • Community pharmacy
    • Secondary care
    • Hospice care
    • Collaborative PCN working
    • Medicines Optimisation
    • Data driven transformation
    • Empowering pharmacies
    • GP IT managed service
  • Life sciences
    • Pharmaceutical industry
    • Academic research
    • Proactive care with Pathway
    • Clinical trial recruitment
    • Unlocking insights with Explorer
  • News and insights
    • Customer stories
    • News
    • Articles
    • Blogs
    • Newsletters
  • Events
  • Contact us
  • Optum Help Centre
  • To optum.com
  • Brazil
  • India
  • Ireland
  • United States
  1. Home
  2. GP IT managed service

GP IT managed service

Woman working at a laptop

End-to-end IT support for GP practices

Our managed service gives your practices a single point of contact for IT issues — resolving problems fast, reducing downtime, and helping teams stay focused on delivering great care.

Get in touch View all products
Primary Care Supporting PC Ns to manage capacity access and demand 8

Efficient, responsive GP IT support designed for system-wide reliability

With commissioning support units (CSUs) stepping back from GP IT support, many integrated care boards (ICBs) and GP practices face a critical gap in service. Our GP IT Managed Service bridges that gap, providing expert, end-to-end support that keeps systems secure, efficient and compliant with NHS Digital standards — so clinicians can focus on delivering care.

How we can support

We offer a comprehensive managed service designed to meet the needs of modern general practice and primary care networks (PCNs).

  • Infrastructure and connectivity

    Robust hardware, networking and secure access to NHS systems for GP practices.

  • Clinical system expertise

    Dedicated support for clinical systems and other approved solutions.

  • Cybersecurity and compliance

    Protecting patient data and ensuring full compliance with NHS Digital requirements.

  • Helpdesk and maintenance

    Fast, reliable support to minimise downtime and disruption across your GP IT environment.

  • Future-proofing

    Guidance on upgrades, interoperability and digital transformation to keep your primary care IT services aligned with upcoming NHS frameworks.

Why choose us

Talk to us today about how we can help you close the gap and deliver seamless, secure IT support for your GP practices.

  • Proven expertise

    Years of experience supporting GP practices and ICBs with complex IT needs.

  • Trusted partner

    Deep knowledge of NHS standards and compliance.

  • Scalable solutions

    Tailored to local needs, from single practices to entire PCNs.

  • Focus on care

    We manage IT so clinicians can focus on patients.

Products

Tailor your experience

View all products
  • Links
    • Careers
    • Modern Slavery Act
    • Supplier Code of Conduct
    • Tax strategy
    • Gender Pay Gap Report
  • Contact us
    • Get in touch
    • Media enquiries
    • 0330 024 1269
  • Find us Fulford Grange,
    Micklefield Lane,
    Rawdon,
    Leeds,
    LS19 6BA
    • Get directions
  • Twitter
  • LinkedIn
  • YouTube

© 2026 Optum. All rights reserved.

  • Privacy Policy
  • Cookies Policy
  • Terms of Use
  • Terms & Conditions
  • Compliance