• Skip to main content
  • About us
    • Our story
    • Our user groups
    • Our partners
    • Our sustainability strategy
    • Our environmental responsibilities
    • Our social value
    • Our business responsibilities
    • Our people and culture
    • Careers
  • Products
    • EMIS Web
    • EMIS-X
    • ProScript Connect
    • PharmOutcomes
    • PHM Pathfinder Analytics
    • ScriptSwitch Prescribing
    • Apex
    • Recruit
    • Pathway
    • Partner products
    • CEMBooks emergency room
    • Hero
    • Joy
  • Healthcare
    • Integrated care systems
    • Primary care
    • Community care
    • Community pharmacy
    • Secondary care
    • Hospice care
    • Collaborative PCN working
    • Medicines Optimisation
    • Data driven transformation
    • Empowering pharmacies
    • GP IT managed service
  • Life sciences
    • Pharmaceutical industry
    • Academic research
    • Proactive care with Pathway
    • Clinical trial recruitment
    • Unlocking insights with Explorer
  • News and insights
    • Customer stories
    • News
    • Articles
    • Blogs
    • Newsletters
  • Events
  • Contact us
  • Optum Help Centre
  • To optum.com
  • Brazil
  • India
  • Ireland
  • United States
  1. Home
  2. EMIS Web
  3. Local Services

Extra

Requires EMIS Web

Local Services

Built using EMIS-X technology, Local Services connects patients to local care providers through a process of patient triage and referral.

Get in touch View all products
A universal referral solution

Our Local Services solution allows you to digitally triage and refer patients into local healthcare services, saving time for patients and clinicians alike, and supporting shared working across your neighbourhood. Integrated with EMIS Web, Local Services automatically codes referrals back into the patient record using SNOMED CT. It provides practices with enhanced reporting of all triage assessments and referrals, to better understand the needs of their patient population.

Tailor bespoke services

Using cloud based technology, Local Services allows primary care teams to work collaboratively with local providers to direct patients to the most appropriate care.

Our clinically authored Pharmacy First Triage allows non-clinical staff to assess a patient’s suitability for a Pharmacy First referral using a question and answer form, before selecting the patient’s preferred pharmacist from our searchable directory of community pharmacists.

You can also configure additional local services to meet the needs of your patient population. With optional inbuilt triage, we'll work with you to tailor lifestyle intervention services, such as smoking cessation, or PGD services, with configurable directories of service providers.

Improving patient care in your neighbourhood

Primary Care Networks (PCNs) can use Local Services to tailor their offering in line with the needs of their local community, and integrate local referral pathways into their ways of working. Deploying Local Services across a PCN can help to reduce pressures, free up appointment time and improve patient care, by making it quick and easy to refer patients across your area. With Local Services, we're supporting you to work more closely within places and neighbourhoods, and use resources effectively across your community.

Key benefits

  • Work collaboratively with local service providers to care for your patients, and ease pressure on primary care teams
  • Save valuable time with automatic SNOMED coding
  • Empower teams to refer into local service providers with clinically authored triage tools
  • Integrates with EMIS Web and PharmOutcomes

Local Services is an Extra for EMIS Web

Discover the System
  • Links
    • Careers
    • Modern Slavery Act
    • Supplier Code of Conduct
    • Tax strategy
    • Gender Pay Gap Report
  • Contact us
    • Get in touch
    • Media enquiries
    • 0330 024 1269
  • Find us Fulford Grange,
    Micklefield Lane,
    Rawdon,
    Leeds,
    LS19 6BA
    • Get directions
  • Twitter
  • LinkedIn
  • YouTube

© 2026 Optum. All rights reserved.

  • Privacy Policy
  • Cookies Policy
  • Terms of Use
  • Terms & Conditions
  • Compliance