Product | Automated Arrivals

Cut queues, save time and improve your patient’s waiting experience

Automated Arrivals has all the great features of a patient check-in system with the addition of appointment booking – great for reducing pressure on your reception. Using touch screen technology, patients can quickly and easily check themselves in and book appointments. Within seconds, the patient’s identity is verified, EMIS Web is updated, and confirmation of the patient’s appointment is displayed. It’s that simple.

It reduces the strain on your busy receptionists as they no longer have to deal with long queues and congestion at their desks. Give staff extra time to work on more complex queries and important tasks.

Your kiosks can be set-up and managed through a single, intuitive dashboard, making it easy for you to get up and running.

Key features

With a range of customisable options, you can improve your patients’ experience beyond simply cutting down the amount of time they have to spend in queues:

Allow patients to easily book future appointments.
Cater to a wide variety of patients with over 30 languages options.
Send messages based on age and gender – or even to a specific patient.
Let patients know where they have to go with directions to waiting rooms.
Share news about your practice or information on clinical delays and potential waiting times.
Provide a late arrivals window that gives instructions on what patients should do if running behind.

We host the system’s software on secure N3 servers, to provide you with a safe service that we can unobtrusively roll-out updates to without disruption. It also means that we can respond to any issues quickly, to make sure that your systems are always working.

Questionnaire module

Practices and wider care groups benefit from optional extras like our questionnaire module too, which can be used to gain responses from specific patient groups in order to improve services or collect QOF data.

The module:

Enables a practice to present questions to patients as they check in at the kiosk.
Questions can be targeted by age, gender.
Response are filed directly into patients care records using clinical terms.

Key benefits

Flexible, ability to allocate patients to particular waiting areas
Increase communication, message patients to notify them of late running appointments
Saves reception time, patients can book their next appointment through the kiosk
Enable feedback, survey patients and collect responses with our optional QOF module

Automated Arrivals is a Product for EMIS Web

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