CallConnect GP

Intelligent telephone answering system designed to free up valuable resource, saving time and money whilst reducing the risk of human error.

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Improve patient service through screen-pops, new number capture, clinical/high risk alerts and Click-to-Dial communications.

CallConnect GP integrates with EMIS Web to improve patient service and increase productivity:

Match answered calls to patients and associated household members
Display EMIS Web warnings at the start of a call
Display specific patient alerts
Capture new numbers
Set priority tasks from existing EMIS Web Reports
Tag Covid-19 concerns for a caller and all their household members
Use across multiple site/clinical systems
Click to dial from EMIS Web or anywhere else on the PC

CallConnect GP used alongside Tollring analytics and call recording, enables important conversations, busy times of day and missed calls to be reviewed.

Empower staff to be more efficient and improve clinical outcomes.

Please note all enquiries are passed directly to the partner and will not be responded to by Optum (formerly EMIS).

Key benefits

Match answered calls to patients and associated household members
Display EMIS Web warnings at the start of a call
Display specific patient alerts
Capture new numbers
Set priority tasks from existing EMIS Web Reports
Tag Covid-19 concerns for a caller and all their household members
Use across multiple site/clinical systems
Click to dial from EMIS Web or anywhere else on the PC