• Skip to main content
  • About us
    • Our story
    • Our user groups
    • Our partners
    • Our sustainability strategy
    • Our environmental responsibilities
    • Our social value
    • Our business responsibilities
    • Our people and culture
    • Careers
  • Products
    • EMIS Web
    • EMIS-X
    • ProScript Connect
    • PharmOutcomes
    • PHM Pathfinder Analytics
    • ScriptSwitch Prescribing
    • Apex
    • Recruit
    • Pathway
    • Partner products
    • CEMBooks emergency room
    • Hero
    • Joy
  • Healthcare
    • Integrated care systems
    • Primary care
    • Community care
    • Community pharmacy
    • Secondary care
    • Hospice care
    • Collaborative PCN working
    • Medicines Optimisation
    • Data driven transformation
    • Empowering pharmacies
    • GP IT managed service
  • Life sciences
    • Pharmaceutical industry
    • Academic research
    • Proactive care with Pathway
    • Clinical trial recruitment
    • Unlocking insights with Explorer
  • News and insights
    • Customer stories
    • News
    • Articles
    • Blogs
    • Newsletters
  • Events
  • Contact us
  • Optum Help Centre
  • To optum.com
  • Brazil
  • India
  • Ireland
  • United States
  1. Home
  2. Our partners
  3. Patient triage, communication and appointment booking
  4. Suvera Planner

partner

Suvera

Suvera Planner

Automate patient recall and booking to simplify care and improve outcomes.

Get in touch

Manual recall is slow, complex and costly. Practices must contact patients for reviews, tests and routine appointments, often using multiple tools and spreadsheets. This makes it difficult to keep track of who needs what and when — risking duplication, missed reviews and unnecessary workload. Suvera Planner removes this complexity by bringing recall into one simple, automated process that adapts to every patient.

Suvera Planner brings all outstanding reviews — across conditions, co-morbidities and medications — into a single workflow. Patients are contacted once, with personalised messages that reflect their health needs, helping practices to reduce admin and improve consistency.

Even when recalling patients in bulk, every individual receives their own personalised booking link, tailored to their specific multimorbidity needs. Rather than multiple messages, multiple forms or multiple appointments, patients receive one clear pathway to book combined reviews in a way that works for them. This reduces confusion, improves uptake, and supports smarter appointments with fewer visits.

Direct booking links and tailored appointment slots make it easy to combine reviews in one visit, improving patient flow and clinician efficiency.

Every action is logged and coded in the Electronic Health Record (EHR), giving practices confidence in Quality and Outcomes Framework (QOF) delivery and Care Quality Commission (CQC) compliance. By replacing manual work with automation, Suvera Planner helps teams focus on care, not admin — delivering better outcomes for patients and practices.

Key benefits

  • Enable one recall process for all conditions and reviews.
  • Improve patient flow with automated requests and smart booking links.
  • Demonstrate QOF and CQC compliance with full audit trail.
  • Links
    • Careers
    • Modern Slavery Act
    • Supplier Code of Conduct
    • Tax strategy
    • Gender Pay Gap Report
  • Contact us
    • Get in touch
    • Media enquiries
    • 0330 024 1269
  • Find us Fulford Grange,
    Micklefield Lane,
    Rawdon,
    Leeds,
    LS19 6BA
    • Get directions
  • Twitter
  • LinkedIn
  • YouTube

© 2026 Optum. All rights reserved.

  • Privacy Policy
  • Cookies Policy
  • Terms of Use
  • Terms & Conditions
  • Compliance