Customer stories
London pharmacy group gives green light to online platform
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A London pharmacy group that introduced digital services during the COVID-19 pandemic has dramatically increased flu vaccinations and carried out thousands of digital consultations.
Since rolling out the Patient Access for Professionals online platform 12 months ago, the Green Light Pharmacy Group has grown by 20% the number of flu jabs given at its 13 branches across London. Co-owner Paras Shah said the portal had allowed it to ‘reach a huge number of people we would not have been able to otherwise’ during the pandemic.
The platform enables pharmacies to offer both physical and virtual appointments via video or telephone. Patients can find and book appointments through Patient Access or directly at the pharmacy, and join video consultations directly from their mobile device, desktop, or laptop. It also gives community pharmacists access to the virtual marketplace on Patient Access where users can find and book their services.
Patients with the Green Light Pharmacy Group have booked 3,976 appointments via the platform, and in addition the group has carried out 4,000 flu jabs.
We definitely would have struggled more during the pandemic without Patient Access"
“Patient Access is a trusted app, and this in turn has increased our patients’ trust in us. During lockdowns, people used Patient Access to book remote consultations at home, by phone or video. They found it very easy to use, and it has helped keep our customers and staff safer, by reducing visits to the pharmacy. We haven’t had to close any of our branches for a single day.
“We have definitely increased our visibility among patients, and it has been an invaluable tool for highlighting what we can offer - well over 30 patient services, including medication use reviews, blood pressure checks, minor ailment consultations and travel vaccinations. It is a great tool for pharmacy groups of any size.”
Sima Jassal, Clinical Director at Optum (formerly EMIS) said: “We are delighted that Patient Access and Patient Access for Professionals have helped our pharmacy customers during a very difficult year. The Green Light Pharmacy Group is a fantastic example of how community pharmacy is using technology to extend its clinical role and offer patients a great service.
“During the pandemic, people have used digital health services much more, and we believe the Patient Access will become a familiar way for patients to access valuable advice, clinical services and care from their local community pharmacy.”