October newsletter 2022

In our October newsletter we tell the story of how one PCN made available an additional 10,000 appointments, announce the return of EMIS Live and give you more of our solutions for winter pressures.

Customer story: PCN transforms service model to significantly increase appointment capacity

Folkestone Hythe & Rural PCN have been using EMIS technology to underpin the transformation of their service delivery model, making available an additional 10,000 appointments across the PCN.

The evolution of same day emergency care (SDEC)

It’s been nearly two years since we first introduced Symphony 3.0, with a range of exciting enhancements to support same day emergency care (SDEC). The SDEC model aims to reduce hospital admissions and wait times by treating emergency care patients within the day. EMIS Clinical Director and Consultant Emergency Physician, Haidar Samiei shares his thoughts on how the SDEC model is evolving, where the challenges remain, and how we might tackle these challenges going forward.

Read the full article

Supporting GP surgeries this flu season with cloud-hosted telephony

In their latest blog our Partner, Babblevoice, explain how your GP surgery can maximise the benefits of their cloud-hosted telephony this flu season.

Seamless integration with EMIS Web and patient-led automation helps reception staff save time and reduce call volume.

Read the full story

Growing our support

This month we welcomed eight new apprentice staff who will be working on the EMIS Web Service Desk in Leeds, as well as a number of different service desk staff to add capacity to our teams. The most important part of our induction program is that everyone is provided with the knowledge and skills to learn, grow, develop and celebrate success together.

Upcoming events

EMIS Live 2022

10-11 November 2022, Virtual Event

We are delighted to announce that EMIS Live is back for 2022. Join us for two days of unmissable and completely free webinars exploring technology-driven efficiency, making use of clinical intelligence and supporting the future of healthcare.

Be part of clinical research with Recruit

Thursday 10 November 2022 12:00 pm to 1:00 pm

We’ll be showcasing our Recruit solution, which enables primary care teams to accelerate potentially life-changing studies, by allowing GPs to easily identify and connect with patients eligible to take part in clinical trials.

Improving clinical outcomes in primary care

Thursday 10 November 2022 1:15 pm to 2:15 pm

We take a closer look at our AF Advisor tool, enabling you reduce the risk of stroke by proactively managing care for patients with atrial fibrillation. We’ll also be joined by Elite Partner solution Cinapsis who are supporting enhanced clinical care.

Safer, better care in the community

Friday 11 November 2022 12:00 pm to 1:00 pm

We take a closer look at how EMIS Mobile can support teams to deliver enhanced patient care in their local community. You’ll also hear more about the solutions on offer from EMIS Elite Partner Civica.

Efficient practice management – managing capacity and demand

Friday 11 November 2022, 1:00 pm to 2:00 pm

We explore how our APEX and Local Services solutions can support practices and PCNs to manage capacity within their practice, as well as hearing from EMIS Elite Partner Hero Health.

Delivering innovative cloud telephony with Surgery Connect

In light of emerging national plans for telephony in primary care, this webinar will explore the ways in which this cloud-based telephone system can benefit your GP surgery or PCN.

Join us on Tuesday 1 November at 12.00pm

Symphony User Group

We're excited to share that there are upcoming developments in our new Symphony User Group. We are planning this at the moment with our customer chair and will share more details soon.

In case you missed it

An introduction to the FourteenFish Appraisal solution.

Adam Batty and the team delivered a great webinar introducing this time-saving solution which was an immediate hit with attendees.

If you could not attend, you'll find the recording here

How APEX can help address winter pressures

Ben Hampshire and team delivered another engaging webinar to show how Apex can help you this winter.

If you missed it, you'll find the recording here

Hints and tips

How do I prevent a patient from seeing information on their online record in EMIS Web?

The Online Visibility option in Consultations and Care History gives you the option to make a consultation or entry not visible to the patient in their online care record.
Online Visibility could be used for a sensitive lab result prior to speaking to the patient or, for example, if a patient allows their partner to access their online account but doesn't want them to see a particular issue.

Further information and guidance

Product updates

Community

Our second community release this year is in controlled rollout (9.18). This release contains community targeted enhancements and defect fixes, including:

Dynamic Templates History Views are available for community customers in England. This will enables a new view in consultations to see the historical entries of the same template, you to be able to open templates directly and view the template name in consultation history.
Confidentiality Policy Working Group created to scope out requirements for improvements. First workshop well attended.
Community services data sets (CSDS) 1.5 and 1.6 changes. This will include changes to existing data fields and new data fields to accommodate changes to the data set and new two hour and two day response times in episode management.

EMIS Mobile

EMIS Mobile iOS version 6.3 was released live this month introducing new functionality such as "add a care plan" as well as some fixes for known problems and other minor usability enhancements.
EMIS Mobile Android version 6.4 was also released live this month introducing new functionality such as Body Maps as well as some fixes for known problems and other minor usability enhancements.

Urgent and emergency care

Symphony

First of type deployment of Transfer of Care Electronic eDischarge Summary underway
Emergency care data sets (ECDS) v4 - We'll review the information standards notice (ISN) once published and will support customers to ensure you remain compliant with the latest version.
Symphony Patch for v2.39.1 - expected early November 2022. This includes support for Chromium browse and updating Microsoft XML Core Services (MSXML) to improve system security.

Web Viewer v3 which provides:
- The ability to directly enter eNotes via web viewer
- Interactive dashboards for key department metrics
- Lists of patients and ability to view the patients Symphony record from anywhere in an organisation
- Compatibility with MS Edge and Windows 11
- NEWS2 chart plots all patient observations and can be printed

Ambulance Handover - We're working with Yorkshire Ambulance Service to receive Ambulance handover information directly into Symphony.