Customer stories
Data insights help PCN to shape services
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Using our Apex analytics platform has allowed Folkestone, Hythe & Rural PCN to better understand demand and capacity across their organisation and make adjustments to provide greater support to their seven member practices.
Understanding demand and capacity
Our Apex solution is transforming primary care data into highly visual and digestible dashboards, allowing practices, Primary Care Networks (PCNs), and Integrated Care Systems (ICSs) to better understand the needs of their population against the capacity of their workforce. In doing so, Apex is empowering data-driven decision making and supporting healthcare teams to drive quality improvements.
The team at Apex truly understand the challenges in Primary Care and are able to harness their years experience to produce a compelling business intelligence platform that PCNs can use.”
Empowering data-driven decision making
Implementing Apex has allowed the team at Folkestone, Hythe & Rural PCN to visualise their data in real-time to make informed decisions on capacity planning and the structuring of their PCN additional roles workforce.
“It has allowed us to really see all the necessary data in real-time and run targeted search and reports across our PCN practices”, commented PCN Clinical Director Dr Aravinth Balachandran. Through better understanding how services are currently utilised across their network, the team are informing future planning against their expected levels of demand, and designing services to meet the needs of their patients.
Enhancing access into services
Usage data also played a critical role in the formation of their PCN Hub operating model. The team at Folkestone, Hythe & Rural PCN used a dedicated Apex Hub report to gain new insights into areas of unused capacity across their network. Identifying these opportunities for improvement, they were then able to improve appointment capacity based on the times and locations where patients use their services most.
Apex allowed us to look at our services differently and make really quick decisions about how we operate.”
As well as using data to inform operational planning across their network, Folkestone, Hythe & Rural PCN have also used Apex to drive effective vaccination campaigns - quickly identifying opportunities to drive efficiency and patient outcomes through strategic planning, and ensuring every patient contact counts.
Simplifying reporting with Contract Manager
Member practices across the network have been reaping the time-saving benefits of the Apex Contract Manager functionality, which is now being mobilised at a PCN level.
Contract Manager enables practices to generate claims and invoice for locally commissioned services in a matter of minutes, rather than producing manual onerous reports to support claims. Throughout 2022, practice managers across the PCN have used the automated submission workflow in Apex to release hours of valuable time to focus on other priorities.
Monitoring IIF and Enhanced Access
From this foundation, Folkestone, Hythe & Rural are now the first PCN using Apex Contract Manager to monitor their Impact and Investment Fund (IIF) progress, with full indicator breakdowns and a highly visual practice benchmarking. The PCN team are also working in a collaborative feedback cycle with our Apex developers to ensure solutions are tailored to the needs of frontline providers.
Having real-time data highlighting our IIF indicators and progress has enabled our PCN to work collaboratively with practices to ensure work is distributed equitably and targets are met.”
On this same module template, we’ll soon be releasing a full Enhanced Access reporting tool within Apex, allowing Folkestone, Hythe & Rural PCN - as well as networks up and down the country - to easily track their delivery of the national contract, with data streaming directly from GP Practices and EMIS PCN Hub on a daily basis.
Find out more about how the team at Folkestone, Hythe & Rural PCN have been transforming their model by heading here, or take a closer look at their digital transformation journey here.