• Skip to main content
  • About us
    • Our story
    • Our user groups
    • Our partners
    • Our sustainability strategy
    • Our environmental responsibilities
    • Our social value
    • Our business responsibilities
    • Our people and culture
    • Careers
  • Products
    • EMIS Web
    • EMIS-X
    • ProScript Connect
    • PharmOutcomes
    • PHM Pathfinder Analytics
    • ScriptSwitch Prescribing
    • Apex
    • Recruit
    • Pathway
    • Partner products
    • CEMBooks emergency room
    • Hero
    • Joy
  • Healthcare
    • Integrated care systems
    • Primary care
    • Community care
    • Community pharmacy
    • Secondary care
    • Hospice care
    • Collaborative PCN working
    • Medicines Optimisation
    • Data driven transformation
    • Empowering pharmacies
    • GP IT managed service
  • Life sciences
    • Pharmaceutical industry
    • Academic research
    • Proactive care with Pathway
    • Clinical trial recruitment
    • Unlocking insights with Explorer
  • News and insights
    • Customer stories
    • News
    • Articles
    • Blogs
    • Newsletters
  • Events
  • Contact us
  • Optum Help Centre
  • To optum.com
  • Brazil
  • India
  • Ireland
  • United States
  1. Home
  2. News and insights
  3. Customer stories
  4. Better diabetes care for thousands with information prescriptions

Customer stories

Charles Odiase and Kevin Tombeur discussing Diabetes care with Diabetes UK Information Prescriptions

Better diabetes care for thousands with information prescriptions

Related Content

  • Nurse sitting with a patient in a home setting viewing information on a tablet

    Customer story

    Unlocking research opportunities with Recruit

    Read more
  • EMIS Web Header

    Customer story

    Three reasons clinical services choose EMIS Web

    Read more
  • Receptionist patient primary care

    Customer story

    Improving care for 25,000 NHS staff and healthcare students

    Read more

GPs and practice nurses across the country are improving care for thousands of patients with type 2 diabetes, thanks to our partnership with Diabetes UK.

Nicola Milne diabetes information prescription
Practice nurse Nicola Milne goes through an information prescription with a patient

The information prescriptions:

  • Alert clinicians to the patients’ HBA1C levels, blood pressure and cholesterol on the EMIS Web® clinical system during consultations
  • Direct the clinician to the alert that needs most urgent attention
  • Are populated with the patients’ two most recent results for all three tests
  • Automatically save in the patients’ notes
  • Print off as a single sheet of information for the patient with agreed targets to self-manage at home

The information prescriptions give quality, evidence-based, consistent and appropriate advice for each person with diabetes.”

Dr Naresh Kanumilli

Diabetes UK Clinical Champion and GP

Dr Kanumilli added: "They serve as an effective tool to prompt all clinicians during consultations, to include those not specifically related to diabetes, to discuss any concerns with them.”

Practice nurse Nicola Milne from Northenden Group Practice who currently manages almost 700 patients with type 2 diabetes said:“When you are consulting with someone with diabetes who feels well it can be difficult to explain to them the potential damage that could be happening within their bodies as a result of poorly controlled conditions such as high blood pressure, raised cholesterol and a high HbA1c.

“It is fantastic to be able to have a tool that gives patients accurate information on their condition, alongside an easy to understand graphic of what could happen if their condition isn’t managed well.

The information prescription gives the person with diabetes the information and advice to self-manage their condition and set goals, which we can discuss together. Presenting it as written information, with the backing of Diabetes UK, gives it added credibility and the link to the Diabetes UK website is also included so it opens up a wealth of information to patients."

They help patients to better understand their condition and actively manage it.”

Nicola Milne

Practice Nurse, Northenden Group Practice

Nicola, who has been a practice nurse for 14 years and is also a Queen’s Nurse, is on the Diabetes UK working group that is helping to develop the information prescriptions with us. She’s excited about future developments: “We are now looking at diabetes and pregnancy. This information prescription is for women with diabetes who are of child bearing age.  With the system alert function, we can give appropriate pre-conception advice and ensure that if a woman is planning a pregnancy then appropriate care and advice is given."

Information prescriptions really are helping us to provide better diabetes care for thousands of people.”

Nicola Milne

Practice Nurse, Northenden Group Practice

Information prescriptions was awarded the QiC Collaborative Initiative Award of the Year 2016. Fola Omotunde, head of healthcare professional engagement team, Diabetes UK says, “Reducing variation in diabetes care involves all stakeholders. With the information prescriptions, we have listened to the voices of both people with diabetes and healthcare professionals to design a simple and effective tool which is now accessible to 98% of GPs in the UK.”

  • Links
    • Careers
    • Modern Slavery Act
    • Supplier Code of Conduct
    • Tax strategy
    • Gender Pay Gap Report
  • Contact us
    • Get in touch
    • Media enquiries
    • 0330 024 1269
  • Find us Fulford Grange,
    Micklefield Lane,
    Rawdon,
    Leeds,
    LS19 6BA
    • Get directions
  • Twitter
  • LinkedIn
  • YouTube

© 2026 Optum. All rights reserved.

  • Privacy Policy
  • Cookies Policy
  • Terms of Use
  • Terms & Conditions
  • Compliance