Helping urgent and emergency care departments improve care, efficiencies and outcomes in a pressured environment.


  • Improve clinical safety with real-time access to crucial patient information. 
  • Align with NHS visions, targets and standards. 
  • Improve interoperability for smoother communication with other hospital systems. 
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A system for all urgent care settings 

Symphony is a departmental system designed by clinicians for clinicians to support faster, safer and more efficient working in urgent care settings. Through working closely with our customers, we’ve ensured that Symphony has been designed to provide easy access to information at the point of care. It provides relevant clinical views of a patient’s activity across the care setting. We’ve also worked closely with NHS Digital to ensure that the system meets Urgent Treatment Centre standards 

It’s also fully configurable to your specific and local needs enabling you to manage patient flow through busy urgent care settings. This ensures you’ll get the tailored support you need to effectively run your services.  

Our market leading system has been used in a range of urgent care departments from large multi-site A&Es and major trauma centres to walk-in centres.

Symphony can be used in: 

  • district general hospitals 
  • urgent treatment centres 
  • major trauma centres 
  • minor injury units 
  • walk-in centres  
  • clinical decision units 
  • ambulatory care units 
  • assessment units 
  • short-stay wards 
  • any other urgent care provider

Meeting NHS targets

Symphony is designed to help you save time, provide better care and make sure the information you need to do so is available when you need it.

By making all patient information accessible in a digital format, we’re helping urgent care teams to work towards the NHS Paperless 2020 vision. This not only means that clinicians and nurses are able to access crucial patient information faster, but also relieves some of the administrative burdens for care professionals and makes sure all information is available in one place. Additionally, this helps to remove the risk of errors and increases patient safety. Using Symphony on a day-to-day basis has helped A&E clinicians in South Tees see more of their patients within the NHS target of four hours

Improved integration for more joined-up working  

In line with the NHS’s aims to break down the traditional boundaries between healthcare sectors for more joined-up working, Symphony interfaces with other hospital systems to provide a more seamless user experience. This is crucial to the smooth running of urgent and emergency settings that use multiple systems, helping to save time and reduce the risk of incorrect data entry.  

By integrating with the GP Data Viewer, Symphony allows secondary care clinicians to access real-time GP data via the Medical Interoperability Gateway (MIG). This allows clinicians in all health care settings to view primary care details for patients in real time while the patient is in their care. As a result, they can make more informed decisions whilst delivering safe, cost -effective and meaningful patient care. 

Symphony also integrates with the Patient Demographic Service (PDS)Child Protection Information Sharing (CP-IS) and Summary Care Record (SCR) to further improve communication and care across sectors. This gives clinicians access to a patient’s relevant medical history and ensures that appropriate and effective care can be delivered in a timely manner. In the case of CP-IS, the system automatically alerts clinicians when at-risk children attend urgent care departments and provides contact details for the relevant social care team. This helps clinicians to make more informed decisions and deliver the most appropriate care, helping to protect vulnerable children and young people.  

Better quality of data 

The interoperability of Symphony allows for more joined-up care and better information sharing. As a result, secondary care clinicians have access to a higher quality of data and a wider real-time view of their patients’ information. This allows them to make more informed, accurate and safer clinical decisions. Because data is available for both local and national reporting, you’ll also be able to use what you know to make informed decisions and service improvements to ensure you’re providing the best care possible.  

Make informed clinical decisions 

With immediate, digital access to relevant patient data, you’ll be able to make more informed decisions at the point of care and ensure that every patient receives care that’s tailored to their needs. Symphony has several tools to support safer and more accurate clinical decision making. 

  • National Early Warning Score (NEWS2) helps to identify acute deterioration such as sepsis at an early stage to improve patient outcomes. The system uses a standardised score so that clinicians and organisations across the NHS can use it to triage responses to patients. This helps to reduce hospital mortality and cardiac arrest rates. 
  • Sepsis warnings highlight at-risk patients and directs them to the appropriate clinical pathways, which has resulted in 100% compliance at South Tees NHS Foundation Trust. 
  • Venous Thromboembolism (VTE) Risk Assessment helps clinicians to assessidentify and record patients at risk of VTE to improve early deduction and preventative care. This reduces the risk of these patients becoming hospitalised for long periods of time.  
  • Waterlow enables clinicians to make accurate clinical judgements when assessing a patient's risk of pressure ulcers using a validated scale.  
  • Paediatric Early Warning System (PEWS) supports early identification of triggers to deterioration in children and young people.  
  • ABCD2 improves the prediction of short-term stroke risk after a transient ischemic attack (TIA).  
  • Frailty Scoring helps you to assess patient frailty to identify risks to improve patient independence and reduce mortality and the need for long-term care.  
  • Emergency Care Data Sets (ECDS) is updated throughout the patient journey, ensuring complete data collection and helping teams to work more efficiently.  

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