Patient Access

Provide patients with access to local GP services online, giving them more flexibility in their care and helping to save clinical time.

Give patients the tools to manage their own care by ordering repeat prescriptions, booking appointments, viewing their medical record and monitoring their health through the Personal Health Record - all online.

  • Primary care

NHS England require at least 10% of your registered patients to be using one or more online service by 31 March 2017. There are lots of things that you can do to help drive awareness and engagement of Patient Access with your patients - to support you in this, we’re offering our advice and resources.

Hints and tips to increase your practice's Patient Access registrations:

  • allow patients to register online
  • increase the number of appointments you offer online
  • promote repeat prescription requests using a message on the right hand side of Patient Access
  • advocate the service by updating your website and promoting it through your call waiting message
  • utilise your waiting room screen to promote Patient Access and its benefits
  • create a customised guest WiFi highlighting the benefits of the service
  • use your email signature to remind your colleagues about Patient Access
  • encourage and promote Patient Access via Patient Partner Groups (PPG)
  • use the leaflets, posters and flyers provided by NHS England and ourselves - see below for more information
  • encourage you colleagues to talk to your patients regularly about the benefits of Patient Access.

Promotional resources

To help you promote Patient Access to your patients, we have developed posters, appointment cards and flyers which you can download and print:

If you’d like us to send you some copies of the posters, appointment cards and flyers please contact talkto@emishealth.com.

In addition to our resources, NHS England also offer a range of guidance and promotional material which can be found here. This toolkit has recently been refreshed to include tips on updating your website as well as copy for press releases and social media a time saving calculator and a range of fact sheets. If you have any queries about these resources, please contact england.patient-online@nhs.net

NHS England are also running a series of free, weekly sessions to help you and your patients get the most out of online services. The sessions started on the 24 November, will run through until March 2017 and last between 45-60 minutes. The sessions are recorded for anyone who can’t make the live sessions. For more information and to register for any session, click here.

Interoperability

We’ve been committed to interoperability for over 25 years. We believe that connecting patient information across healthcare settings enables better care, which is why our solutions are developed with interoperability in mind.

Through our Partner Programme, we also work with over 40 different companies, so that you can choose from a wide range of additional products that seamlessly exchange data with our products. 

Find out more about interoperability

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