ContactAssist

Integrate your telephony with EMIS Web to speed up caller verification, identify and capture new contact information, improve campaign effectivity and automate patient record access.

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ContactAssist is a clever application with an exceptional user interface that makes life easier in a busy healthcare environment.

  • See all patients registered against a calling phone number
  • Selected demographic information speeds up patient verification
  • Open patient records with just one click
  • Identify and capture new contact information
  • Campaign alerts make it easier to meet QOF and LES targets
  • Click to Dial and Click to Message simplify outbound communication
  • The non-patient directory allows you to manage other contacts like suppliers
  • Add call recording to capture the detail and speed up dispute resolution

Improve patient service by adding call handling notes. Meet QOF and LES targets with ease using campaign alerts. Better contact information helps to reduce DNA’s and improve outbound campaign notification.

In most cases, ContactAssist can be installed on an existing PC and works with most on site and hosted telephony systems.

 

Please note all enquiries are passed directly to the partner and will not be responded to by EMIS Health.

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