Cinapsis SmartReferrals

Cinapsis SmartReferrals makes it quick and easy for GPs and paramedics to get specialist advice, communicate with colleagues, make referrals and launch virtual consultations.


  • Significant time saving for GPs because Cinapsis is fully integrated with EMIS, SystmOne and e-RS. 
  • More patients safely managed in the community and reduced demand on Emergency Departments and Outpatients.
  • Approved by NHSX for clinical communication, advice and guidance and referrals.
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Transform clinician-to-clinician communication

Cinapsis connects clinicians between community, acute and mental health trusts to enable GPs, paramedics, NHS 111 call handlers, mental health workers and hospital staff to easily connect with the right specialist, share information and get advice quickly. 

Cinapsis SmartReferrals works across more than 20 services, including acute medicine, ENT, paediatrics, mental health and dermatology. It’s a fully integrated planned and urgent care advice and guidance platform that uses the latest mobile and web-based technology - including messaging, voice and video communications. 

Cinapsis SmartReferrals is fully integrated with EMIS Web and SystmOne, which means that GPs can use Cinapsis directly from their clinical system and everything done within Cinapsis is automatically recorded into the patient record.

Immediate telephone advice and guidance

Used to get immediate specialist advice and guidance from urgent care services, such as Acute Medicine, paediatrics and ENT. Photos and videos can easily be shared during the call and every call is recorded and automatically filed into the patient’s record. 

80% of patients are avoiding the Emergency Department with immediate telephone advice and guidance by making better use of Community services and Same Day Emergency Care.

Photo advice and guidance

The quickest way to get specialist advice and guidance on a clinical photo. Used for elective care services, such as dermatology and cardiology, GPs can easily share a photo of a mole or an ECG with a specialist to get advice. Everything is automatically filed into the patient’s record, including the specialist’s report. 

70% of patients are managed in the community with photo advice and guidance, avoiding Outpatients altogether and helping to drive down waiting lists.

Virtual patient consultations and video consultations with colleagues

Cinapsis VirtualConsult allows GPs to quickly launch voice and video consultations with patients straight from their clinical system. Escalate from voice to video at the touch of a button and allow patients to share images with you. Everything is automatically saved into the patient’s record. Used by GPs and Hospital consultants to quickly launch secure virtual consultations with their patients and relatives.

Watch the video below to find out more, including how Cinapsis SmartReferrals has been used at Gloucestershire ICS. 

For more information get in touch below. 

Join our webinar with Cinapsis

In partnership with Cinapsis SmartReferrals, our panelists will be exploring the effect of COVID-19 on dermatology practice, and the impact that integrated clinical communication platforms can have on managing increasing pressures on services.

Register for the event

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