Online Triage

A 24/7 online consultation system that supports patients at all times and reduces pressure on your practice

  • Primary care

Features and benefits

  • Patients can easily detail their symptoms through simple, clinically authored forms.
  • Ensure care is provided in the right place with automatic triage based off patient answers.
  • Provide effective support at the first point of contact by reviewing patients’ details.
  • Future EMIS Web integration streamlines triage by directly feeding forms into your system.
  • Improve how patients self-care with exclusive self-help resources.
  • Cover the cost with funding available for practices in England.

Clinically designed, with you and your patients in mind

An online consultation system that’s easily accessed 24/7 via your practice website, Online Triage ensures that patients receive effective care in the right place:

  • fourteen ready-made forms created by our clinical team and Egton allow patients to easily detail their symptoms
  • all forms are sent to your practice for review, supporting your clinical decision making
  • based off their answers, patients will be directed to specialist, community and emergency care if appropriate – and if they’d benefit from self-care, patients gain exclusive access to clinically authored resources
  • with patients sent down the correct care pathway, you can reduce pressure on your services
  • customisable links and forms allow you to meet your population’s exact needs.

Integration coming soon to make your life easier

We're working closely to integrate Online Triage with our systems in the future. In EMIS Web, forms will appear in your Workflow to make triage even more streamlined. Meanwhile, integration with Patient Access will provide patients with a smoother experience.

Look out for updates from Egton – they’ll be letting you know how the integration is progressing.

Receive funding for an NHS-approved system

  • Practices in England can get help with the cost of Online Triage via General Practice Forward View funding.
  • Easily follow the NHS’s preferred procurement process – Online Triage is approved on the dynamic purchasing system (DPS) framework.