Online Consult

Provide your patients with a digital front door to their healthcare that allows them to easily seek support and self-help advice.


  • Join your processes together – our online consultation platform is fully interoperable with most clinical IT systems.  
  • Provide expert support – our clinically approved, GP-authored content covers 91 topics and includes over 200 videos.  
  • Relieve pressure on NHS practices - reduce unnecessary appointments by allowing patients to submit health queries at any time.  
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Deliver efficient, collaborative and informed care by offering e-consultations 

By providing their patients with the ability to easily e-consult, NHS GPs can more easily deliver collaborative and efficient care.

Simply accessed via your practice website or via Patient Access, our online consultation platform gives patients access to a wealth of clinically authored content. Not only that, but it also allows them to complete straightforward forms that they can use to detail their queries and concerns. Clinically authored patient information presented to patients at every stage of consultation.

With patients sharing essential information, practices are much better able to triage them to the right person so that they can receive the right advice, right away. Combine this with the fact that patients also have access to resources that can help them better manage and understand their own health, and Online Consult could help you to reduce unnecessary appointments.

It’s all part of why Online Consult is the only e-consultation solution in the UK to hold the Medicines and Healthcare products Regulatory Agency (MHRA) CE mark – a distinction that’s recommended by the British Medical Association (BMA).

An online consultation platform for NHS GPs, designed by NHS GPs

  • Provide patients with a wealth of support – not only can they access 200 straightforward videos, but your patients can also complete 85 forms covering over 100 topics.
  • Know patients are getting the right advice – a team of over 20 GPs with more than 20 years of experience in generating clinical content has authored every clinical resource.
  • Easily understand requests – our team of GPs also created Online Consult’s forms in order to make them as clear as possible.

“When it comes to managing busy workflows and patient demand, Online Consult could be just what the doctor ordered”

Mira Rajan, practice manager, Shrewsbury Road Surgery

Improve how you communicate with customisable options

By allowing you to tailor completion and response time messages, our online consultation solution supports you to become more transparent with patients. You can customise links too in order to direct patients to providers of your choice, including pharmacies, specialist and local services, and NHS 111.


electronic forms


different topics


informative videos

An interoperable system that connects your e-consultations and processes together

  • Integrate your e-consultations: Message Exchange for Social Care and Health (MESH) integration connects Online Consult with your clinical IT system.  
  • Easily pick up queries: Integration with EMIS WebPatient Access and Docman means forms feed straight into your workflow.  
  • Reduce pressure: Patient forms have symptom specific red flags and titles, with clear medical summaries for

Improve efficiency while providing NHS patients with a better experience

With information collected before consultations, clinicians throughout your practice can save time during appointments. It could relieve strain on your reception as well since consultations can be booked based on need – and not pressure. Practices can create their own forms and easily add links to local services.

Online Consult also gives parents and guardians the ability to submit details on behalf of those they care for. By offering a comprehensive way for everyone to gain help and support, you’re better placed to provide your patients with peace of mind.

Now with Scheduler functionality

Our Online Consult solution now offers Scheduler functionality, allowing practices to easily and safely deactivate and reactivate forms as required.

When forms are deactivated, topic information will remain available to patients, allowing them to "self-serve" with advice, information leaflets and videos. Patients will also be informed when the service is unavailable, as well as the time and date it will be back online, ensuring a great patient experience. 

NHS funding available

Making transformative changes to your care delivery might have no cost thanks to NHS General Practice Forward View funding that covers e-consultations.

Our online consultation platform is approved on the dynamic purchasing system (DPS) network too, making it easy for you to follow the NHS’s preferred procurement process.

Online Consult is also listed on the Digital First Online Consultation and Video Consultation (DFOCVC) Framework, and is available for purchase from the NHS Digital Buying Catalogue here.

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