eConsult

A platform that enables patients to self-manage and consult online with their own GP through their practice website.

  • Primary care

Features and benefits

  • Significant improvements in patient access to their GP
  • Better health outcomes through earlier detection of significant symptoms and earlier intervention.
  • Better practice efficiency with more focused use of clinical capacity, shorter waiting times and fewer requests for GP appointments
  • Commissioner savings as fewer patients attend urgent care settings such as walk-in centres
  • A safe, convenient way for patients to self- manage or consult with their own GP

With eConsult, patients can use a symptom checker, self-manage, signpost to other services or complete an eConsult for one of 100 common General Practice conditions with their own GP at a time convenient to them, 24 hours a day, 365 days a year.

In 2014, a six-month study examined the benefits of providing eConsult to 133,000 patients and resulted in a 400-hour reduction in GP appointment time.

eConsult is already available to more than 2.2 million patients.

“It was simple and easy to use and the response was prompt and appropriate”

Patient testimonial, January 2016