Pharmacy group Dean and Smedley has ‘revolutionised’ dispensing and is saving hours of admin time every day, after upgrading to ProScript Connect, the new dispensary management system from EMIS Health Community pharmacy.
Following a six-week trial in one branch earlier this year, ProScript Connect from EMIS Health is now live in the East Midlands-based group’s remaining 10 branches. It is an upgraded, streamlined version of ProScript, the UK’s most widely used dispensary management system.
Dispensing over 90,000 prescription items every month, Dean and Smedley pharmacists say the ability to process prescriptions quickly is already having a huge impact on efficiency and customer satisfaction. They are reporting time savings of up to 45 minutes per pharmacy staff member a day from just one of the upgrades they’ve implemented.
Ben Eaton, procurement manager and pharmacist at Dean and Smedley said: “Having used ProScript for 10 years, we decided to upgrade to ProScript Connect to improve our service and benefit from all of the extras that the software offers.
“It is so quick. Many of the functions are instant and the ability to switch from one task to another saves so much time that was previously spent waiting for records or pages to load. Because we can have multiple tabs open at a time, we can multitask and that is saving at least 30 minutes per branch every day.”
Dean and Smedley is also benefitting from additional upgrades including Prescription Tracker Service (PTS) and an additional service Constant Connect, a resilience service to protect against loss of N3 connectivity.
PTS uses barcode technology to revolutionise the dispensing process. Ben explained: “Traditionally, we used to organise prescriptions on the shelf according to the patients’ surname. Whilst it seems the most obvious way, it was actually incredibly time consuming. You could have 200 prescriptions under the letter ‘S’. In all of our customer surveys, time waiting to collect a prescription was always where we received the worst feedback.
“Using barcode technology means not only do we know exactly where a dispensed item is, but we also instantly know it’s been processed and is ready. It’s saving on average 45 minutes per staff member per day. More importantly, our customers are getting their prescriptions much quicker. It has revolutionised the process.
Ben added: “Constant Connect has already protected us from loss of connectivity four times. That would have meant not having access to the Electronic Prescription Service, which is at least 70% of our workload. The branches did not even realise there had been a failure. There’s no impact on our efficiency – it’s business as usual.”
Stephen Hards, general manager for community pharmacy at EMIS Health, said: “Dean and Smedley were passionate about improving the efficiency of the service they offer to their customers and we’re delighted to see the improvements they’ve been able to realise. ProScript Connect – a fourth generation pharmacy software system – provides a refreshed look and feel, and improved user experience, allowing pharmacies to deliver better and more efficient care for patients.”
Ben said: “Quite simply, I cannot recommend the upgrade enough. We’re able to offer a much more efficient service to our customers, staff have found it much easier to use and with the development potential, the sky is the limit.”
ProScript Connect is now live in 1,150 pharmacies across the UK.