Joining up end of life care at Thames Hospice

09 May 2019

Thames Hospice is a charity that provides vital care and support to people living with life-limiting illnesses across Berkshire and South Buckinghamshire. They went live with EMIS Web in April with 150 staff using the system to help them work more closely with other primary care teams in the area.

The hospice spent just 20 days working closely with our expert team to set up the service. Tailored and configured to meet the hospice’s needs, EMIS Web supports safe, joined-up and dignified end-of-life care – with electronic palliative care co-ordination system (EPaCCS) templates, personalised care plans and cross-sector communication.

The hospice is setting up sharing agreements with 40 GP practices in their area. This will allow clinicians at the hospice to access their patients’ GP records, so they can provide more accurate, informed and safer joined-up care. The hospice also plans to roll out EMIS Mobile to support their community team, giving them access to patient records on the go. Clinicians are able to see the most up-to-date patient information and update records when with the patient rather than travelling back to base to type up notes – freeing up valuable patient-facing time.

Front-end reporting in EMIS Web is also allowing the hospice to report on their KPIs, making it easier to analyse and improve the services they provide.

Jacquie Batchford, the director of patient and family support at Thames Hospice said, “We had a smooth and efficient deployment with brilliant support from the team at EMIS Health. We’re always looking for ways to provide a better, more informed service to benefits our patients. We’re also excited to see the value of working more closely with primary care providers by digitally sharing information with other teams involved in our patients’ care.”

Suzy Foster, our chief executive officer said, “It’s been fantastic working in partnership with Thames Hospice to deliver the technology that underpins their ambition for joined up care. I look forward to hearing more about the positive impact this will have on the teams and their patients.”

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