EMIS Health’s latest release of Symphony helps with safeguarding

23 Sep 2015

The latest update to EMIS Health’s unscheduled care system, Symphony, now enables clinicians to identify vulnerable children and adults based on their address and take appropriate mitigating actions.

Alerts have been built into the system’s ‘patient address’ search functionality, to notify clinical staff when a vulnerable patient is registered at an address where there is another known vulnerable patient. This information can be used to inform relevant and health and social care organisations to provide additional levels of support.

The ‘patient address’ search function can also help clinicians to quickly see where there are multiple attendances from a geographical location; potentially identifying hot spots of infections  or accidents.

Duane Lawrence, managing director secondary care at EMIS Health, commented “being able to quickly identify additional risk factors affecting vulnerable patients is vital in ensuring that safe, effective care is provided. Enabling more informed decisions to be made quickly within the high pressure environment of an emergency department means that we can be more effective in supporting clinical staff and the patients themselves.”

Symphony also helps trusts reduce avoidable re-admissions, using enhanced reporting and alerts that recognise patients who have had multiple attendances in a given time period.

“By managing avoidable re-admissions more effectively, trusts can easily demonstrate their improvements to the commissioning authorities, avoiding potential fines related to readmission to the ED”

Duane Lawrence, managing director secondary care at EMIS Health

Betsi Cadwaladr and Abertawe Bromorgannwyg Health Boards are due to deploy the new release as part of the NHS Wales emergency departments implementation, following their contract agreement with EMIS Health to provide Symphony across All-Wales.