Community staff in Manchester are using EMIS Mobile to give safer, better care to thousands of patients, while saving hours of administration and travelling time.
Community staff in Manchester are using mobile technology to give safer, better care to thousands of patients, while saving hours of administration and travelling time.
North Manchester Community Service, part of Pennine Acute Hospitals NHS Trust, has switched to EMIS Web, allowing them to implement EMIS Mobile. Almost 500 staff from different services across 11 locations, are now transforming care for more than 5,000 patients with new ways of working.
Vikki Stradling, district nurse and EMIS project facilitator said: “All of our teams are now paper light. We’ve not fully evaluated the results yet, but we think each district nurse is saving over an hour a day.”
Before EMIS Mobile, community teams relied on paper records, returning to the office throughout the day to update the central computer record. One hundred and twenty-five members of staff, including district nurses, specialist nurses, podiatrists, Macmillan nurses, physiotherapists and the IV therapy team now use iPads for home visits, and update the record in real time. They all have read-write access to the same community patient record.
“We can now refer patients electronically, reducing the need to send faxes or make numerous phone calls. If a patient decides to attend a different clinic within North Manchester, their records are now available to our teams. Previously, we had to phone the clinic where their records were held and ask them to fax information to us.
Vikki explained that before EMIS Mobile, staff carried a box full of paper records. “It was time-consuming to find information, and we could not easily use the data to improve our service. At the end of their day, the teams would return to the office to update the records. Inevitably, there were never enough computers and it could take hours.”
Benefits of EMIS Mobile for the teams include:
- access to test results and treatment outcomes
- View of an up-to-date medical history
- ability to update records in real time, at the patient’s home, and book further appointments
- No need to return to the office to update patient records, saving hours each week.
District Nursing Sister Linda Bailey said: “We can go into a patient’s home and we can have real-time access to all the notes from everyone in the community team. It makes our service much more efficient and gives us much more patient-facing time, which is what we need.”
The team are now planning to use the data to run activity reports and improve their service further. The data will also help them to better monitor their Key Performance Indicators and Commissioning for Quality and Innovation (CQUIN) targets.