But, what about the real power of your clinical system? Are you using all of those advanced features that speed up the way you work and make your workload just that bit easier?
It’s an important question to ask yourself – especially when so many NHS organisations are transforming the way they deliver healthcare in the UK.
A good number of business changes can come from adopting the more advanced functionality of your clinical systems. Whether it’s changing your care pathways through data sharing, avoiding unnecessary admissions through risk calculators or simply becoming more efficient in your operations through automation and new ways of working, they all add up to make you and your colleagues more efficient, more productive, and can enhance your service for patients.
It doesn’t have to be revolutionary
In my experience of working with GP surgeries and federations, the functionality they need to meet their objectives are not revolutionary. They enable amazing things but they’re easy to understand concepts that are simple to adopt.
For example, one organisation using EMIS Web as their clinical system can book appointments in another. That means that a surgery within a federation can book an appointment in their extended hours hub electronically, immediately, and without picking up the phone. An easy concept to understand, it’s straightforward to learn (and built on the same interface both surgeries use on a daily basis) and pretty simple to have activated from the clinical system supplier.
But what that enables is the kind of service patients dream about. You mean I can see a doctor outside of work hours when it’s more convenient for me? Sign me up!