EMIS Health Live: The total triage model

16 Jul 2020 18.00-19:00

Triage is more important than ever in the current climate, enabling healthcare professionals to direct patients to the most appropriate care, whilst reducing footfall and risk of viral transmission.

EMIS Health Live: The New Normal


In recent years, there has been a gradual increase in the use of digital tools to help direct patients to the most appropriate source of help. This trend has been dramatically accelerated in the few months since the COVID-19 pandemic.

Join our panel as they discuss the Total Triage model of care. They’ll be looking at how practices have adapted to the model, sharing best practice and looking at some of the digital tools that can support surgeries to work more effectively at this time.  




Dr Sarah Jarvis MBE, GP, GP trainer and Fellow of the Royal College of General Practitioners (RCGP)

After training at Cambridge and Oxford Universities, Sarah became a partner in an inner-city London general practice in 1990. She has been a GP trainer for 25 years and is an active medical broadcaster. She is doctor to several national TV and radio stations, including BBC Radio 2 and The One Show on BBC One. She is also clinical director of Patient Platform Limited, which includes Patient.info and Patient Access.

Dr Edward Clode-Baker, GP and EMIS Health Clinical Director

Edward has worked with EMIS Health for six years as a Clinical Director. He has been a GP in Leicestershire for 17 years, both in partnership and recently part time in a salaried role. With a career long interest in medical education, he is an Honorary Fellow of Leicester University and was previously a GP trainer for 7 years. He is also the lead GP for anticoagulation in West Leicestershire CCG. In his work as a GP and at EMIS health, Edward’s passion is for quality improvement, enhancing working processes, efficiency and clinical safety in Primary Care.

Dr Farzana Hussain, The Project Surgery, Pulse GP of the Year

Farzana Hussain has been a GP principal working in East London for the past 18 years and runs The Project surgery, a family practice. She is clinical director for the largest primary care network in Newham and is co-chair of the national primary care network at NHS confederation which represents the national voice of PCNs. She is also the current Pulse GP of the year, and a mum of two teenagers. She believes the human connection is the most important part of her role as a GP.

Paul Bensley, Managing Director, X-On

Paul left his position as Technical Director of the Storacall Group in 2000 to found X-on, having recognised that the future of service delivery in telecommunications was in the hosted environment, later to become the Cloud. He has been responsible for driving the technical innovation of the company, while always keeping an eye on the bottom line by developing strong customer relationships and a loyal team. Paul made the decision in 2012 that X-on should focus product development in delivering cloud telephony, and later broader patient communications, into healthcare to meet the needs of a specialist, challenging and rewarding sector.

Tim East, Product Manager, EMIS Health

With over seven years’ product management experience managing multiproduct lines on web, mobile and enterprise platforms. Currently managing the Digital Front Door product set of Online Consult, Video Consult and the GP Web Site products. Specialising in early product development and rapid growth.

Who should attend

  • GPs
  • Practice Managers
  • Receptionists/Administrative Staff

What you'll learn

Understand the rationale behind providing a streamlined process for patients, directing them to the most appropriate source of help and incorporating patient-friendly features which reduce practice workload.

How to join

Bookings for this session are now closed.

You can still join us by clicking here at 6 pm on the 16th July.