The Community Pharmacy Consultation Service (CPCS) is moving to a provider pays model – What does this mean for me?

Since the launch of the Community Pharmacy Consultation Service (CPCS) in October 2019, NHS England has paid for accredited IT system suppliers to support community pharmacy teams with the delivery of this service.

From April 2021, the existing commissioning or payment model will change as NHS England (NHSE) will pass the cost of IT licences to the provider i.e. community pharmacies. At that point, community pharmacies will be able to choose providers they feel will deliver them with the right solution to manage the CPCS.

How will I choose/know who can support me to deliver the service?

NHSE is currently finalising a compliance framework that sets out the standards for system suppliers in order for them to qualify as an accredited system supplier. Community pharmacies will be able to choose which IT system they wish to use from the accredited suppliers list. Every system supplier appearing on the framework must be able to offer support as detailed in the Compliance Framework Service Specification.

How will I let you know I want PharmOutcomes?

From the end of November 2020, you will be able to find up to date information on the service, changes and how to sign up here.

How will I pay for the licence if I choose PharmOutcomes as my system supplier?

The model of payment will depend on the system supplier, but we aim to make this as simple and as automated as possible.

What support is PharmOutcomes providing to help understand what is happening with this change?

The PharmOutcomes team is working to arrange a series of webinars, these will provide more details on how we will be supporting this service, so look out for these useful diary dates. 

CPCS Update

As part of a service expansion planned by NHSE, on the 1st November 2020 GP referrals to community pharmacy teams will be included as part of the national CPCS service. These referrals will be for patients suffering from minor ailments only.

What are we doing to support this service expansion?

The team at PharmOutcomes have already created a dedicated GP CPCS template to support these referral follow-ups that will appear in the pharmacy PharmOutcomes “Services” screen. This will be available in the service sidebar of your “Services” page from the 1st November 2020.

Will the way I get paid for GP CPCS change from the 1st November?

Yes, all claims for successfully completed referrals, whether the referral is from NHS 111 or a GP Practice will be sent by PharmOutcomes automatically to the NHS BSA for population into the Manage Your Service (MYS) Portal at the month-end.