October newsletter

Check out the latest updates from EMIS. With two product launches and some exciting virtual events coming up, there's lots to take a look at.

EMIS launches first EMIS-X application 

This month we released the first product in the EMIS-X Analytics suite, Explorer. Explorer will deliver self-service business intelligence for healthcare by enabling users to query, analyse and visualise data. Early adopters include researchers at the University of Oxford, who are using Explorer for live surveillance into more than 50,000 patient-reported experiences of COVID-19. Find out more here.

To transform healthcare, data needs a broader and more flexible infrastructure that is accessible to multiple collaborators. That's why we're introducing EMIS-X Analytics; a cloud-based analytics suite designed to exacting legal, ethical, clinical, technical and security standards. Check out the video below or click here for more information on EMIS-X Analytics

The latest release of Symphony 3.0 

We’ve been hard at work developing our urgent and emergency care software system, Symphony, and we’re delighted to announce the launch of Symphony 3.0. Our clinical team have worked closely with customers to input into the latest release which will include features to support same day emergency care (SDEC), electronic appointment booking through 111 and GP Connect Viewer. Find out more about Symphony 3.0

Supporting same day emergency care with Symphony 3.0

Designing the latest release of Symphony 3.0 got Haidar Samiei, Clinical Director, thinking about same day emergency care (SDEC); what it means for patient journeys, and how we need to adapt to cater for changes moving forward. In a series of blogs, Haidar shares his thoughts on SDEC post the initial stages of COVID-19 and into the future, check them out here

Haidar Samiei

Upcoming virtual events

Community Pharmacy Consultation Service - Move to Provider Pays

Support for the Community Pharmacy Consultation Service (CPCS) is changing from 1st April 2021. The change will see community pharmacies choosing and paying for an IT system to manage this service delivery. Join us on Tuesday 10th November to learn about the changes planned for CPCS. Register here

Online learning sessions

This month we started hosting free monthly online learning sessions on different aspects of EMIS Web. Our first sessions were on Protocols and Concepts (from a getting started session, to a more advanced session).  You can listen to these recordings and future recordings on the recorded sessions page on EMIS Now at a time convenient to you.

Register for the next month’s upcoming events on the EMIS Now homepage, where we'll be focusing on Population Reporting and Smarter Reporting.

Joining up pharmacy and primary care this flu season

We’ve received full roll-out approval (FRA) from NHS Digital for the receipt of electronic vaccination notifications into EMIS Web from community pharmacies. The messaging is part of NHS Digital’s Digital Medicines programme and uses FHIR standards. The notifications can be used to inform GPs about the administration of any vaccination but is especially important at this time to notify of patients who’ve received their seasonal Influenza vaccines.

Receiving vaccination notifications directly into the EMIS Web workflow will:

  • reduce administrative burden
  • improve security, audit and access controls
  • increase clinical visibility
  • improve accuracy.

Read more on the EMIS Now Digital Medicines support page here.

Decongestant treatments - what are the options and what works best?

A bizarre paradox of the common cold is it not only causes congestion but often leads to a runny nose too. What will provide relief is a conundrum pharmacists are often asked about, particularly during autumn and winter when cold and flu viruses become more of a problem. Read more about nasal decongestant recommendations on patient.info and find more articles aimed at health care professionals.  

Improving access to remote examination in general practice during COVID-19 with Arc Health

As an innovative practice in a forward thinking CCG (Bromley), Knoll Medical Practice (KMP) in Orpington has pioneered the way in integrating Arc Health remote examination technology to transform and improve access to general practice. Find out more here

In the news

Our Group CEO, Andy Thorburn spoke with The Yorkshire Post this week about our response to the COVID-19 crisis, from gearing up quickly to support our customers, to learning from previous pandemics. Read the full interview here




In her recent article with Womanthology, Director of Analytics, Alex Eavis, talks through how technology and data is changing the lives of NHS patients as well as her career journey in tech and role in EMIS-X Analytics. Read the full story here.

Product Updates

Primary Care


We've added multiple exciting features in the latest EMIS Web release.

Care Plans

You can now:

  • assign tasks and users to care plans
  • review a care plan from tasks
  • enable linked patient care episodes, documents and problem fields to be displayed when adding and editing a care plan.

New Registration Fields

In support of NHS England's Collaborative Tuberculosis (TB) Strategy, when registering a patient you now have the option of adding 'country of birth' and 'date of entry to UK' in the personal details section.

National User Group (NUG) Enhancements

When adding codes to a care record you can now select whether the date reverts to ‘today’s date’ as default or a previously selected one.

A new detailed view pane in the care record diary enables you to view SNOMED CT concepts.

For more details and a full breakdown of enhancements and bug fixes, please visit EMIS Now.

Patient Access

  • In order to create the best possible patient experience, we've added numerous user feedback changes for booking remote appointments, all the way from browsing to booking and attending the appointment.
  • Users can now filter the care providers based on various appointment types.
  • We've introduced support for other providers such Ascenti to be able to book but not join video appointments via Patient Access.
  • We've made service catalogue enhancements to separate GP and Non GP appointments.
  • We've enhanced our market leading NHS Flu jab eligibility checker in to two distinct services – over and under 65 to cater for availability per age group.

Online Consult

We've developed three new forms to help you efficiently manage your patients' long term condition reviews:

  • Asthma review
  • Cardiovascular (MI/CVA/TIA/PAD/hypertension/heart failure) review
  • Medicines use review.

Community Pharmacy

Pharmacy First Scotland

NHS Pharmacy First Scotland is an NHS Scotland service designed to encourage everyone to visit their community pharmacy as the first port of call for all minor illnesses and specific common clinical conditions.

We have just overhauled and updated the service in ProScript Connect, taking into account user feedback from a diverse cross-section of our Scottish pharmacies, making the user journey much more streamlined. This allows for the service to be delivered to patients much more quickly and effectively.

Get in touch today

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