March newsletter

Welcome back to our second newsletter! Here’s a snapshot we’ve put together to show you what’s been happening across EMIS Health over the last month.

As always please get in touch via the contact form at the bottom of the page with your feedback of what you like to see included in the newsletter, and if you have any stories you’d like to share. 

Supporting the response to coronavirus

In response to the escalating COVID-19 pandemic we have enabled Video Consult free of charge for all EMIS Web GP practices in England. Video Consult is an integrated feature of EMIS Web that allows practices to hold video consultations with patients via Patient Access. As current national guidance includes measures such as avoiding close contact with people who are unwell and self-isolation for those with a high temperature or new continuous cough, Video Consult offers practices a way to consult with patients from their own home. 

You can read more about how we’re supporting the NHS through this crisis via our dedicated COVID-19 response page, or check out our latest blog from Senior Clinical Director, Ian Bailey. With dedicated resource hubs, patient information and business continuity plans, we’re committed to using our resources to support public health.

EMIS and X-on deal brings digital telephony to GPs  

Our account managers will be offering GP surgeries the latest in digital telephony as part of a new partnership with X-on, the Technology/Digital Solution Provider of the Year in the 2019 GP Awards. X-on’s Surgery Connect is a cloud-based phone system that integrates fully with EMIS Web, enabling GPs and CCGs to save time and money whilst managing patient demand. 

This telephony solution, developed with GPs and practice managers, can assist with remote triage and consultation. In light of the current COVID-19 pandemic, we're hoping this product can enable greater efficiencies for NHS practices dealing with high call volume. 

You can find out more about Surgery Connect here, or click here to sign up to our webinar where you can learn more about the product.

Introducing our Digital Front Door

We’re supporting the NHS to deliver a Digital Front Door for patients, with a suite of fully integrated, interoperable systems that not only enhance services, but support a shared responsibility for health. Learn more about our solutions here. 

Cutting waiting times with Online Consult

St Luke’s Medical Practice in Lanarkshire has cut GP waiting times from upwards of two hours, to as little as 20 minutes by using Online Consult to triage patients before they arrive at practice.

In the news

Our CEO, Suzy Foster recently spoke to Digital Health News about the future of healthcare technology and the importance of interoperability. The article explores the fast paced transformation the healthcare industry has already seen, and how we will continue to prepare for the future. Read the interview in full here.

Delivering transformative solutions: BMA PCN Conference

Dr Ian Wood, EMIS Health clinical director and GP, reflects on his experience attending the recent BMA PCN conference, in the wake of the newly revised GP contract agreement. 

EMIS Now Research and Design forum

Our new Research and Design forum on EMIS Now has been created as a space for users to engage with our User Experience (UX) team, and give valuable input on how we can shape our products for the future. Find out more about the Research and Design forum.


On the 26th February we were thrilled to host our first every</body> code along session. In partnership with Code Nation, this interactive event was aimed at those who have an interest in learning or furthering their skills in the world of coding. In partnership with our The.Girl.Code events, we seek to change the development landscape, breaking down barriers and misconceptions to ensure everyone has a chance to develop their skills. 

FHIR Hack for Great Ormond Street Hospital

On Monday 2nd March, our Dovetail Lab CTO, Agash Navaranjan joined the Great Ormond Street Hospital FHIR Hackathon as an industry expert. This collaborative event between UCL and the hospital explored technological solutions to clinical challenges, in the form of case studies. The day culminated in a Dragons' Den style pitch from the students, where they were provided with feedback and suggestions for improvement from Agash and the panel. All packages and APIs developed on the day will be open sourced for the NHS, and the winning solutions will be awarded at a prize-giving later this month.

On the road 

We were thrilled to attend the 2020 Digital Health Rewired conference on March 4th, to see the latest in healthcare innovation and talk about our Digital Front Door solutions. Take a look at our latest blog where we explore how partner collaboration is helping us to deliver exceptional solutions for both clinicians and patients.

Product updates

Primary care

Yellow Card

EMIS Web users can now use the software to easily report suspected adverse drug reactions to the Medicines and Healthcare products Regulatory Agency (MHRA). The MHRA collects reports of suspected adverse drug reactions (ADRs) via the Yellow Card Scheme. We have now integrated this reporting functionality in EMIS Web.

This helps clinicians that use EMIS Web to improve patient safety in the long term by easily enabling the MHRA to gather information and enhance medication information.

Coming soon…

We have completed development on a prescribing enhancement that will enable advanced paramedics to effectively prescribe medication. Enabling timely access to medicine and care, this solution improves the patient experience, whilst also reducing demand on GPs. This functionality will be released in EMIS Web 9.9.


We have recently made several enhancements to our Patient Access app to further support Primary care clinicians, and enable enhanced services to patients. Two way messaging for GP services has recently been introduced, as well as the redesign and improved presence of a number of items on the Patient Access Service Catalogue, including both GP and non-GP services. We now also support Minor Ailments Referrals appointments in Patient Access, created via Patient signposting in EMIS Web.

These improvements show our continued commitment to delivering a Digital Front Door for patients, empowering them to manage their own health and have more control over the care they receive. 

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