Wirral University Teaching Hospital Foundation Trust saves time for staff and improves efficiencies in their translation and messaging processes.
Wirral University Teaching Hospital Foundation Trust provides acute healthcare services to around 400,000 people in the area. They use EMIS Health’s Commissioning Data Set (CDS) Translation Service to save time for staff and improve efficiencies in their translation and messaging processes.
Currently the trusts submits Admitted Patient Care (APC), outpatients and accident and emergency data to the service. EMIS Health submit data on the trust’s behalf on a monthly basis, consisting of the latest four months APC data and the latest two months outpatients and A&E data.
Data for the departments is collected from the trust’s data warehouse, and is checked for errors and amended before being formatted and submitted into encryption software. Once encrypted, the data is transferred to the CDS Translation Service for checking, automated email reports are sent to the trust to fix any errors before finally submitting the data to the Secondary User Service (SUS).
Mark Simms, deputy information manager at the trust, comments: “When choosing EMIS Health as the provider for our messaging translation, it was clear that we were dealing with an efficient, professional company who had great experience in this area. With any new system that you implement there are teething problems, and this project was no exception, however problems were dealt with quickly, effectively and efficiently by EMIS Health’s messaging team which gave us a good deal of confidence for the future.”
“For me the most impressive thing about the company’s service is the good communication. Whenever contact is made with EMIS Health Messaging there is an absolute guarantee that as a user of the service, a quick and efficient response is always received. They are very good at keeping the trust informed of progress towards solutions to any problems. Likewise when there is a process change, for example with a recent upgrade of the software, the team at EMIS Health kept us very well informed of the impact, timescales and what we needed to do."