Minor injuries unit delivering better and safer patient care

Urgent care clinicians in South Gloucestershire are offering more efficient, safer care to vulnerable adults and children thanks to record sharing with local GPs and a new patient tracking module.

Yate Minor Injuries Unit which is run by not-for-profit social enterprise, Sirona care & health, is saving hours of time after implementing record sharing via EMIS Web. The service is only the second service in the UK to use the Patient Tracking module.

Offering treatment for a wide range of minor injuries, the unit sees between 60 and 80 people every day, who are seen without appointments. Before record sharing was introduced, staff would have to take an individual’s medical history. Now, the team has secure access to the GP record held by 28 local practices, meaning they can see recent episodes of care and their current medication. 

Record sharing via EMIS Web has made a huge improvement to safeguarding procedures to protect vulnerable adults and children

Record sharing via EMIS Web has also made a huge improvement to safeguarding procedures to protect vulnerable adults and children. Unit Matron Jason Broadley explains: “A large part of what we do involves ensuring that we protect children and adults from emotional, physical and financial abuse. This system has streamlined the process as it ensures all the information about an individual is joined-up, they only need to tell their story once and we know the other professionals involved in their care quickly. In some cases, it has halved the time needed.”

The team has been utilising Patient Tracking, a triage module which offers a number of benefits, since last year, which includes:

  • A timeline providing a clear overview of an individual’s journey within the service
  • Simple and consistent data entry for accurate records
  • Record sharing to provide teams with a complete picture of care across providers

“In November and December, 99% of individuals were seen and treated within four hours, exceeding the Government’s target of 95%.”

Jason Broadley, Unit Matron, Yate Minor Injuries Unit

Jason explains: “The new module also brought together the different flow charts we need to follow for the various actions we may need to take which ensures an accurate process.”

It has also helped the service to meet the national target of seeing people within four hours as the system offers an at-a-glance update of how long people have been in the unit. In November and December, 99% of individuals were seen and treated within four hours, exceeding the Government’s target of 95%.

The team has also developed triage templates, allowing them to discharge people where appropriate to do so. Notes can be easily added to the system, rather than handwritten.

Jason explains: “The system has also standardised the paperwork which means we can treat people more quickly as the information is in front of us when we need it and it is up-to-date and accurate.

“We are really pleased with EMIS Web and the Patient Tracking module. We’re now looking to introduce electronic prescribing in the next few weeks, helping us to continue to improve the service for the people we serve.”

Ian Taylor, Chief Operating Officer for EMIS Group said: “We know that by providing clinicians with up to date and accurate information, they can provide safer, better patient care. It’s great to hear about the benefits that EMIS Web and the Patient Tracker module is offering to such a vital urgent care service – South Gloucestershire is leading the way and showing the difference that technology can really make.”