East Sussex has used the EMIS Health Pharmacy solution since 2004. In order to deal with increasing delays in dispensing, they upgraded their solution to the EMIS Health Electronic Medicines Management (eMM).
Taking Pharmacy to the ward
One of the main causes for the delays in dispensing was the trust’s use of a paper based system at ward level. Due to human error and the physical restraints of using paper to transmit data, the pharmacy department was inefficient, therefore compromising patient safety.
With EMIS Health’s eMM web based solution, East Sussex pharmacy staff are now able to provide services direct to patients on wards and influence prescribing.
Amanda Isted, pharmacy operations manager, commented ““The use of eMM on the hand held tablets has completely changed the way the pharmacy service runs. Technicians can now record all information at the patient bedside and the discussions about their medicines can be documented, conversations which may not have previously reached the dispensary.
This has also empowered pharmacists to be able to prioritise patients, and the information fed back through to the dispensary means that any medicines that are required immediately can be seen and dispensed within minutes from the department.”
Leaner Pharmacy Process
The use of eMM enabled the trust to eradicate paper-related delays in the pharmacy process, as information inputted on the ward is available at the dispensary immediately.
Workflow of the dispensary is much steadier as continual input from the wards allowed the end of the day ‘catch up’ dispensing to be spread throughout the day. eMM also enables reporting on the workflow which enabled the trust to see where changes to the shift patterns needed to be made to avoid any significant downtimes.